Operations Support Officer, TRU
Employment Type: Full-Time Ongoing (35hr week)
Rostered Hours: 8:30 am to 5:00 pm
Locations: Parramatta, Gosford, Maitland, Lithgow & Wollongong
Grade: Clerk Grade 3/4
Salary: $84,659 - $92,701 + Superannuation & Leave Loading
Applications Close: Wednesday 1st of July 2026 [at 9:59am]
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Taxes and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigation sand client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.
We’re seeking proactive and detail-oriented professionals with a passion for delivering positive outcomes to our customers.
As the Operations Support Officer you will work within the Taxes, Royalties & Unclaimed Money team. The team currently has a focus to locate and repay unclaimed money to the citizens of NSW.
You will work flexibly; however mandatory attendance is required on our landing days across Revenue NSW locations (Parramatta, Gosford, Maitland, Lithgow and Wollongong) and additional days as required.
Key responsibilities:
- Determine entitlement to unclaimed money after conducting a thorough analysis of information from a variety of sources and validating supporting documentation
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Undertake research, investigations and audits to identify and gather evidence on non-compliance and/or fraudulent activities
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Assist customers in complying with their state tax obligations for multiple products including Gaming Machine Tax, Mineral Royalty, Betting Taxes, Insurance Duty, Health Insurance Levy and others.
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Managing multiple categories of work across a variety of products and staying up to date with state tax legislation, systems and processes.
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Maintain accurate records, customer contact information and/or other relevant information in line with public sector requirements, ensuring current and relevant information is available. and relevant policies, procedures, confidentiality and privacy requirements are met.
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Supporting queue phones Monday to Friday from 8:30 am to 5:00 pm by providing updated information and advice to customers on unclaimed money and multiple tax products.
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Provide assistance to the Taxes, Royalties & Unclaimed Money compliance teams
To be successful in this role you will demonstrate:
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Experience in interpreting State tax and related legislation
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Client contact, communication and sound decision-making skills
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Experience in the preparation of detailed correspondence and submissions using correct grammar and punctuation
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Case/workflow management and the ability to research and analyse information from multiple sources
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A positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators
What we need from you:
Provide an up-to-date CV (no more than 5 pages) and a brief cover letter (no more than 2 pages) outlining how your skills and experience align to the role.
For enquiries regarding this position please contact Jordan Wilson at
[email protected] For enquires relating to the recruitment process please contact
Amber Ellis at
[email protected]Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Amber Ellis via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 1st of July 2026 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
