- A fantastic leadership opportunity within Library Services
- Full time (38 hours per week), ongoing position
- $ 114,259 - 127,587 salary per annum plus Superannuation
Enhance your leadership skills with this ongoing role in Library Services.
A little bit about the role
The Continuous Improvement and Planning Lead plays a strategic leadership role in driving service excellence, innovation, and operational efficiency across the library network. This position is responsible for leading service planning, policy development, and data-driven decision-making to support responsive and future-focused library services.
It oversees key functions including project coordination, service reviews, and trend analysis, while also managing staff rostering in a high-demand environment. The role leads recruitment and onboarding processes and is instrumental in promoting library services, programs, and events through effective communication and marketing strategies. With a strong focus on continuous improvement, the role ensures that services evolve to meet the changing needs of the community.
A little bit about you
You are passionate about delivering high-quality strategic leadership. You will have strong project management skills and a track record of completing milestone projects on time. As an experienced leader, managing people, you will hold a strong understanding of customer experience principles. You will have demonstrated skills in resolving complex situations and supporting diverse community needs along with excellent communication and interpersonal skills.
You will bring:
- Relevant tertiary qualifications in Library and Information Science, Business, Public Administration, or a related field, or equivalent professional experience
- Demonstrated experience in leading strategic planning and continuous improvement initiatives in a library or community service environment.
- Strong analytical skills with the ability to interpret data, identify trends, and produce high-quality reports to support evidence-based decision-making.
- Proven ability to manage complex projects from initiation to completion, including stakeholder engagement and change management.
- Experience in developing and implementing policies, procedures, and service frameworks.
- High-level organisational skills with experience managing staff rostering in a high-demand, multi-site environment.
- Demonstrated capability in recruitment, onboarding, and staff development.
- Excellent written and verbal communication skills, including experience in marketing, promotions, and community engagement.
- Sound knowledge of contemporary library services, technologies, and trends.
- Strong interpersonal skills with the ability to build effective working relationships across teams and with external stakeholders.
Employment requirements
How to Apply
Are you ready to take the next step to build your leadership skills and challenge yourself? Apply today!
To appl for this opportunity please do so online by 11:59pm Thursday 27 August, 2026. All applications must be made via the online portal; no applications direct to the hiring manager will be considered.
For any further information please refer to the Position Description or contact Celia Rice, Manager Library Services during business hours on (03) 9278 4426 or email [email protected] for a confidential discussion.
If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers
The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or [email protected] to allow us to help in any way we can.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
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