Excellent opportunity for an energetic, dedicated and experienced receptionist who have exceptional customer service skills and a fabulous personality.
Join one of the biggest employers on the Fraser Coast-
Friendly and professional environment
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Ongoing training ensures the development for our staff to grow, exceed & expand opportunities
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Free on-site parking
About us ...
The Hervey Bay RSL is located on the beautiful Fraser Coast. The Club is the premier entertainment venue in the region experiencing growth in Hervey Bay.
The Hervey Bay RSL provide a friendly service to all our members and guests to assist them with their needs, and entertainment.
The Club's facilities include:- 280 gaming machines, 4 bars, TAB and Keno, billiards and pool tables, child care centre, bottleshop, 3 functions rooms, 180 seat restaurant, 160 seat deck and 100 seat cafe.
Our staff pride themselves on friendliness, professionalism and service with a ‘SMILE’
Are you ready for a challenge, do you have the experience and skills to apply for this position!
About the Role ...
We are looking for an experienced receptionist who have a bright, outgoing personality and exceptional customer service skills to ensure the patrons have a pleasant experience at our venue from the time the enter the Club.
Club receptionist report to the Floor Managers, key responsibilities will include:
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Excellent customer service
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Answer phone calls
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Cash Handling Skills
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Customer Complaints – listen and call Floor Manager
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Computer Data Entry
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Membership sign up and enquires
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Be aware of Clubs promotions and upcoming events
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Bus bookings
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Delivery of Patrons goods when required
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Serving bottleshop patrons
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Bookings – Now Book it
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Restaurant bookings
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Meet and Greet
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Check and address dress code
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Check and direct ID checks to reception
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Assist patrons when needed
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Assist with First Aid when required
This role has casual hours, with a weekly roster. Shifts range from morning starts to very late finishing times.
Must be available days, nights, weekends, public holidays and split shifts.
About you …
As someone with previous experience, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.
To be considered for this role, you MUST have relevant experience, skills and knowledge of the local area and required certificates.
Essential skills & competencies:
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Be a strong team member, willing to adapt to change and follow directions
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Exceptional Customer service skills
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Ability to communicate effectively at all levels with a range of different people
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Team worker, pleasant vibrant personality
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Ability to work with minimal supervision
Experience and Qualifications:
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Minimum 1 year experience in admin or reception roles
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Current RSA and RSG statement of attainments
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First Aid certificate
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Must be eligible to gain a National Police Certificate for employment
What we can offer you
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Job security
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Free car parking
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Fantastic staff discounts
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regular hours
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excellent support network
Hours
Must be able to work days, nights, weekends, public holidays
If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!
APPLY NOW!!
