Location: Sydney / Melbourne
Role type: Full time
About I-MED
At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.
I-MED Benefits
Enjoy a range of exclusive benefits, including discounted private health insurance, salary packaging options, access to Fitness Passport, lifestyle and travel discounts, access to I-MED services for you and your family, as well as comprehensive employee assistance and wellbeing programs.
About the Role
Reporting to the Head of IT Operations, you’ll ensure efficient, high-quality service delivery while driving ITIL-based process maturity, performance, and continuous improvement. This role is key to maintaining strong stakeholder engagement and service excellence across a healthcare environment that operates 24 hours a day, 7 days a week.
Key Responsibilities
- Lead the Service Desk team delivering 1st and 2nd level support
- Manage incident, request, problem and major incident processes (ITIL-based)
- Support and optimise IT service delivery across a 24/7 healthcare operation
- Ensure KPIs are met including response times and backlog targets
- Drive continuous improvement and service optimisation
- Lead workforce planning, capability development and team performance
About You
- Experience leading IT Service Desk or support teams
- Strong ITIL and service management knowledge
- Experience with incident, problem and change management
- Strong leadership, communication and stakeholder skills
- Focus on service improvement and team performance
- Healthcare industry experience is highly desirable
Why I-MED?
- Lead a key IT function in a national healthcare network
- Drive service excellence at scale
- Work in a collaborative, purpose-driven organisation
- Develop a high-performing team
- Make an impact on clinicians and patients across Australia
Apply now to help shape IT service delivery at I-MED Radiology Network
