About Us
Lady Banks Rooftop is West Sydney's premier rooftop destination, located atop Bankstown Sports Club and offering breathtaking panoramic views across the Sydney skyline.
Renowned for its sophisticated atmosphere, curated cocktail menu, premium dining experience and vibrant entertainment offering, Lady Banks attracts guests for everything from after-work drinks and weekend celebrations to private events and special occasions.
Operating Thursday through Sunday, the venue has established itself as one of Sydney's leading hospitality destinations, delivering exceptional food, beverages, service and memorable experiences in a truly unique setting.
About the Role
We are now seeking an experienced and commercially minded Venue Manager (Licensee) to lead our flagship rooftop venue and continue driving its success. You will be responsible for the overall leadership, performance and day-to-day operations of Lady Banks Rooftop.
This is a hands-on leadership role where you'll set the tone for both the team and guest experience. You'll be accountable for creating an exceptional venue culture, maintaining premium service standards, driving financial performance, and ensuring every guest leaves wanting to return.
Working closely with operational leaders, chefs, marketing and events teams, you will identify opportunities to grow revenue, enhance the customer experience and strengthen Lady Banks' position as one of Sydney's premier rooftop destinations.
Key Responsibilities
- Lead all operational aspects of Lady Banks Rooftop.
- Develop, coach and inspire a high-performing front-of-house team.
- Deliver exceptional guest experiences and maintain premium service standards.
- Drive venue performance through effective management of sales, labour and costs.
- Oversee recruitment, onboarding, training and succession planning.
- Develop innovative service and operational initiatives that elevate the guest experience.
- Work collaboratively with culinary teams on food and beverage offerings.
- Ensure seamless delivery of functions, events and entertainment activations.
- Monitor guest feedback and implement continuous improvement initiatives.
- Manage stock control, ordering and inventory processes.
- Create and manage rosters that support trading requirements and labour efficiency.
- Ensure compliance with liquor licensing, RSA, RCG, WHS and food safety requirements.
- Maintain venue presentation and standards across all service periods.
About You
You are an experienced hospitality leader who thrives in premium, guest-focused environments. You understand how to create energy within a venue, build strong teams and deliver experiences that keep guests coming back.
You bring a balance of operational excellence, commercial awareness and people leadership, with a passion for hospitality and customer experience.
To be successful, you'll have:
- Previous experience managing a premium bar, restaurant, rooftop, entertainment or hospitality venue.
- Demonstrated success leading large teams in a fast-paced environment.
- Strong understanding of contemporary food, beverage and cocktail trends.
- Proven experience driving sales, profitability and operational performance.
- Strong leadership, coaching and team development skills.
- Exceptional guest service and relationship-building abilities.
- Experience managing events, functions or high-volume service periods.
- Strong organisational and problem-solving skills.
- Current RSA, RCG and Approved Manager qualifications.
- Ability to hold, or be approved as, the venue Licensee.
- Flexibility to work across the venue's core operating days and major events.
Why You'll Love Working With Us
- Lead one of Sydney's most iconic rooftop venues.
- Be part of one of Australia's leading hospitality and entertainment groups.
- Autonomy to influence venue culture, guest experience and business performance.
- Work alongside experienced hospitality leaders.
- Ongoing professional development and leadership opportunities.
- Competitive salary package.
- Complimentary secure underground parking.
- Meal allowance.
- Employee rewards, recognition and staff benefits.
- Genuine career progression opportunities within Bankstown Sports.
If you're ready to lead an iconic rooftop destination and create exceptional experiences for thousands of guests each year, we'd love to hear from you.
Apply now and lead the next chapter of Lady Banks Rooftop.
