Taylor Street Dental is a boutique aesthetic dental clinic in West Pennant Hills, Sydney, specialising in Invisalign, cosmetic bonding, and complex restorative dentistry. We're a small, close-knit team that values quality over volume, and we take pride in doing things properly.
The Role
We're looking for a Dental Receptionist to support our front-desk operations and work closely with our clinical team. This is a reception-primary role, but we cross-train all team members in basic dental assisting — not to make you a full-time DA, but so you genuinely understand what we do and can support the team effectively. This is how we build our team, and it's a requirement, not an option.
What you'll do:
- Greet and welcome patients — you're the first impression
- Answer phones, manage bookings and appointment scheduling
- Process payments, HICAPS and insurance claims
- Discuss treatment plans and quotes with patients
- Follow up with patients on recalls and post-treatment welfare
- Support the clinical team with room turnover and sterilisation when needed
What we're looking for:
- Someone with initiative who sees what needs doing and does it — not someone who waits to be told
- Strong English communication skills (90%+ of our patients are English-speaking)
- Warm, professional, and genuinely enjoys interacting with people
- Prior reception, front-desk or customer service experience (dental or healthcare preferred but not essential)
- Comfortable talking about money — treatment plans, quotes, payment conversations
- Reliable, punctual, and communicates clearly — especially when things don't go to plan
- Willing to be cross-trained in basic dental assisting
- Must have Australian work rights (citizen, PR, or valid visa with no work restrictions)
- Mandarin/Cantonese bilingual is a bonus but not required
What we offer:
- Structured, hands-on training — we invest in our people properly
- Competitive hourly rate (Award-compliant)
- A calm, professional working environment — boutique pace, not factory dentistry
- Genuine long-term growth if you want it
Hours: Casual, primarily Monday and Tuesday, with potential for additional days as the practice grows.
Location: 3 Taylor Street, West Pennant Hills NSW 2125
To apply: Send your resume and a short cover letter to infoATtaylorstreetdental.com.au. Please include your availability and a brief note on why this role interests you.
Work Location: In person
