About RSPCA Victoria
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.
About the Role
Reporting to the Op Shop Store Manager, the Retail Assistant is responsible for supervising a team of volunteers and assisting in overseeing the daily operations of the store to ensure profitability, sustainability and positive presence within the local community. We are looking for someone to join our Ferntree Gully store working on a permanent part-time, 3 days per fortnight, with the availability to work every Tuesday, and a Thursday or Friday.
Duties and Responsibilities
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Supervise a team of volunteers to the highest levels of performance and engagement.
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Contribute to the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets.
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Provide a high level of service to customers to resolve customer queries and complaints
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Positively represent RSPCA Victoria in the local community.
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Effective and efficient stock management, visual merchandising and high-level retail operations to contribute to the profitability and sustainability of the Op Shop.
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Assist in the induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals.
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Contribute to a positive and inclusive work environment.
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Assist with ensuring a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures.
What we are looking for from you
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Availability to work every Tuesday, and a Thursday or Friday.
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Previous experience in a similar role that requires strong administration, customer service and organisational skills
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Previous experience in retail management with a sound understanding of visual merchandising principles, ideally with specific experience in op-shop management.
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Previous experience working with and managing volunteers.
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Demonstrated ability to work in a fast paced and challenging work environment
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Ability to work as part of collaboratively team as well as independently on occasions.
What's on offer?
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Enjoy a consistent work schedule - our store hours are 9am - 5pm, and are closed for all public holidays!
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Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programs
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Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail
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Access to a range of learning and development opportunities.
Recruitment Requirements
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Willingness to undergo a National Police Check
Valid and current driver’s license.
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How to Apply
To learn more about this job opportunity, please visit our website at rspcavic.org and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via [email protected] for a confidential discussion.
** Please note that we are actively reviewing applications and to apply as soon as possible **
RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.
