Key Responsibilities
- Provide high-level administrative and personal assistance to the Director/Principal, including diary management, appointment scheduling, and email correspondence.
- Assist with Business Development (BDM) activities, including following up on leads, preparing proposals, conducting client outreach, and maintaining strong client relationships.
- Support the Property Management team with day-to-day administration, including lease preparation, maintenance coordination, compliance bookings, and tenant communication.
- Manage incoming calls, emails, and enquiries, directing them appropriately and ensuring prompt follow-up.
- Maintain and update client, landlord, tenant, and property records within the CRM system.
- Prepare and coordinate documentation, including management authorities, lease agreements, rental appraisals, and marketing materials.
- Assist with onboarding new landlords and properties, ensuring all required documentation and compliance requirements are completed.
- Coordinate maintenance requests between landlords, tenants, and contractors, and monitor progress until completion.
- Track key deadlines, appointments, inspections, and meetings to ensure smooth business operations.
- Assist with rent arrears follow-up, invoice processing, and general administrative support as required.
- Organise team meetings, company events, training sessions, and client functions.
- Support marketing initiatives, including social media content, database management, email campaigns, and promotional activities.
- Manage office supplies, filing systems, and general office administration.
Skills and Qualifications
- Previous experience in real estate administration, personal assistant, business development, or property management support roles preferred.
- Strong understanding of property management and leasing processes.
- Excellent verbal and written communication skills with a professional and client-focused approach.
- Exceptional organisational and time management skills, with the ability to manage multiple priorities.
- High attention to detail and ability to work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/property management software.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Proactive, self-motivated, and capable of working independently while supporting a team.
- Proficient in easy-to-use design software such as Canva and other content creation tools for producing social media posts, flyers, brochures, and marketing materials.
- Strong relationship-building and customer service skills.
- Bilingual proficiency in English and Mandarin is highly regarded.
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Benefits:
- Referral program
- Salary packaging
Work Location: In person
