Are you ready to make a real impact while taking your skills to the next level? Join us as a Customer Service Officer (AO3) within the Department of Housing and Public Works. Based in the Debt and Property Services team, you'll play a vital role in supporting Queenslanders by ensuring effective debt management and empowering frontline housing staff to deliver exceptional services.
This permanent full-time position offers the chance to support individuals and families experiencing housing challenges. Every day, your work will help to create positive outcomes for communities across Queensland. If you are passionate about using your skills to make meaningful contributions, this role is for you.
What you'll do:
Work closely with other teams to ensure effective delivery of housing and debt management services.
Provide expert advice and draft accurate documentation for staff, customers, and their representatives on arrears and debt management.
Help customers facing financial hardship by negotiating sustainable repayment arrangements and informing them of available support options.
Carefully examine arrears accounts, monitor repayment arrangements, and ensure consistent and effective action.
Handle interviews with customers who are experiencing financial difficulties, demonstrating sensitivity and professionalism.
Collaborate with internal teams to suggest process improvements for greater service effectiveness.
Uphold a safety-first workplace culture by adhering to policies and practices.
What you'll bring:
We're seeking an enthusiastic, self-directed problem-solver with strong analytical abilities, high attention to detail, and advanced Excel skills to join our dynamic team. You will also need:
Exceptional time management and organisational skills.
The ability to adapt quickly to new systems and business processes.
Clear and effective communication skills to connect with colleagues, customers, and stakeholders.
A commitment to excellence, with the ability to handle tasks independently and in collaboration with the team.
Why this role is right for you:
This is more than just a job - it's a chance to help someone every single day. Whether you're negotiating sustainable debt management solutions or equipping frontline staff to better serve our customers, your work will make a real difference in people's lives. You'll be joining a dedicated team that shares your drive to support one another, embrace new challenges, and continually improve outcomes for Queensland communities.
We've designed a straightforward application process to identify the best candidates for this role. Simply provide your updated resume and complete a short questionnaire that focuses on key skills, including claims and debt processing, attention to detail, system knowledge, Excel/reporting expertise, and time management.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
