The Company
Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.
What We Offer
- Flexible & supportive working environment
- Great team culture – team sports, regular social activities, family friendly
- Strong Safety Focus
- Referral bonus
- Exclusive employee discounts via VAE benefits platform – The Vault
- Financial Wellness Programs
- Discounted private Health insurance
- Personal and professional development
- Employee Assistance Program (EAP) – immediate family included
- Free parking onsite
Free morning beverages
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The Role
Reporting to the Service Coordination Manager and based in Darra , the Service Coordinator will be part of a team responsible for scheduling, dispatching, and coordinating service technicians to ensure timely and efficient service delivery to customers. You will be the key link between customers, technician, suppliers and management. This role requires excellent communication, organizational skills, and the ability to multitask in a fast-paced environment.
Some of the key responsibilities will include but not limited to:
- Schedule and dispatch HVAC technicians for service, maintenance, and emergency jobs
- Monitor and adjust technician routes to maximise efficiency and response times
- Act as the main contact for customer inquiries, updates, and service follow-ups
- Provide excellent customer support and manage complaints or escalations
- Maintain accurate records, work orders, and billing documentation Coordinate parts, materials, and logistics for scheduled jobs
Collaborate with managers, technicians, and sales teams to ensure smooth operations
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About You
You will demonstrate their similar administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:
- Strong attention to detail
- Ability to meet KPI’s in the assigned timeframe.
- The ability to collaborate with a multi-disciplinary team.
- Good written & verbal communication skills
- Exceptional customer service skills
- Good influencing skills
- Exceptional time management
Ability to work under pressure
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Culture
At VAE, our people live and breathe our Non-Negotiables . We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
Diversity & Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.
If you're driven by excellence and dedicated to exceptional service, join us in making a difference and advancing your career. Apply now to become part of our dedicated team at VAE Group!
