Universal Store
From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.
The Opportunity
We're looking for an Inventory QA Officer to join our Inventory & Logistics team on a full-time basis. This role is at the heart of our product quality, compliance, and stock integrity processes, ensuring customers receive products that meet our quality standards while supporting sustainable inventory outcomes. As the Inventory QA Officer, you'll manage product returns, quality assessments, supplier claims, recalls, and compliance activities across our business. Acting as a key link between our Distribution Centre, Buying, Design, Retail Operations, and external suppliers, you'll identify recurring product issues, maintain accurate inventory records, and help drive continuous improvement across our product lifecycle. You'll also become the go-to product subject matter expert for quality-related queries and investigations.
Key Responsibilities
- Process returned stock, including faulty, recalled, and discountable products, ensuring all transactions are completed accurately and within required timeframes.
- Maintain accurate inventory records through stock allocations, adjustments, and product movements using inventory management systems.
- Assess products and determine appropriate outcomes, including supplier claims, markdown pathways, or stock write-offs.
- Coordinate supplier returns, credits, and claim processes while ensuring compliance with required procedures.
- Manage product recalls and support mandatory product safety and compliance checks.
- Maintain accurate records of stock movements, supplier returns and inventory.
- Monitor product performance and identify recurring quality issues, escalating findings to Buying and Design teams where required.
- Build effective working relationships with suppliers and internal stakeholders to ensure timely resolution of product and inventory issues.
- Provide product quality expertise and guidance across the business, supporting informed decision-making and continuous improvement initiatives.
- Contribute to a safe working environment by adhering to company WHS policies, procedures, and compliance requirements
What we’re Looking For
To be successful in this role, you will bring:
- Previous experience in quality assurance, inventory control, product compliance, retail operations, or a related supply chain environment.
- Strong organisational skills with the ability to prioritise competing tasks and manage multiple deadlines effectively.
- Excellent attention to detail and analytical skills, with the ability to investigate issues and identify trends.
- Strong communication and relationship-building skills, with confidence engaging with both internal teams and external suppliers.
- A proactive and adaptable approach, with the ability to work effectively in changing circumstances.
- Sound problem-solving skills and a commitment to achieving high standards of quality and accuracy.
- Experience with inventory, ERP, or warehouse management systems would be highly regarded.
- Knowledge of garment construction, textiles, manufacturing processes, or product quality standards will be highly advantageous.
- A willingness to learn, embrace change, and contribute to continuous improvement initiatives.
What We Offer
- A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
- Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
- Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
- Learning & Development opportunities - Grow your career with us!
- Salary sacrificing and novated leasing options
- Paid parental leave
- Wellbeing support through Sonder and regular wellness initiatives
- Regular social events and team activities
Our Values
- Care for Everyone
- Here to Help
- Make it Work
- Better Than Good
- Contribute
Ready to take the next step?
Apply now with your resume and cover letter (optional) showcasing your experience and interest!
