- Location: Canberra
- Position Type: Ongoing and Non-Ongoing
- Salary: $88,833 - $111,702
THE OPPORTUNITY
As a Project Support Officer (PSO) at the Australian Criminal Intelligence Commission, you will provide high-level administrative, financial, and operational support to ensure the successful delivery of the Agency’s programs and projects. We are looking for delivery-focused professionals capable of managing multiple priorities under pressure within a complex, highly regulated government environment.
As a ACIC PSO, you will operate across critical agency sectors, including Intelligence Operations, Intelligence and Information Systems, the National Police Checking Service, and Corporate and Enabling Services.
A merit pool may be created to fill future vacancies which have the same or similar requirements to this position. This merit pool will be valid for up to 18 months.
Role responsibilities
As an APS5 Project Support Officer, you will:
- Project Administration: Coordinate project lifecycle activities, maintaining schedules, tracking budgets, and drafting and maintaining quality and version control of critical project artefacts.
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Governance & Secretarial Support: Deliver comprehensive secretariat duties for program/project governance committees, including preparing agendas, minutes, and tracking action items
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Task Prioritisation: Manage competing priorities and deliver delegated tasks across multiple concurrent projects under the guidance of Project Managers.
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Stakeholder Engagement: Act as a central point of contact for diverse stakeholders to facilitate clear communication and build collaborative working relationships.
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Change and Risk Tracking: Identify, document, and manage project changes and risks in accordance with established agency governance frameworks and EPMO standards.
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Methodology Application: Utilise and adapt across various delivery frameworks (including Agile, Prince2, MSP, and Hybrid models) to support diverse project teams.
Desirable skills and experience
Qualifications & Education
- Diploma or Bachelor's Degree in Business Administration, Information Technology, Project Management, or a related discipline.
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Professional Certifications in Agile/Scrum, PRINCE2, or PMBOK frameworks.
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Prior experience supporting projects within an Intelligence, Law Enforcement, or highly secured information systems environment is highly beneficial.
As an APS6 Senior Project Support Officer, you will:
- Project Management & Oversight: Lead project lifecycle activities, managing schedules, overseeing budgets, and approving critical project artefacts for high-level clearance.
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Strategic Governance: Manage secretariat functions for complex governance committees, advising chairs on agenda formulation, strategic risks, and action implementation.
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Independent Delivery: Prioritise and deliver complex tasks across multiple projects, exercising high-level autonomy and independent judgment with minimal supervision.
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Strategic Stakeholder Engagement: Negotiate and influence diverse, high-level stakeholders to resolve complex issues and build long-term collaborative partnerships.
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Risk & Change Management: Anticipate, analyse, and mitigate project risks and changes, designing mitigation strategies within agency frameworks.
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Methodology Leadership: Champion and mature project delivery frameworks (Agile, Prince2, MSP, Hybrid), mentoring junior staff in execution.
Desirable Skills and Experience
Qualifications & Education
- Diploma or Bachelor's Degree in Business Administration, Information Technology, Project Management, or a related discipline.
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Advanced or Practitioner-level Certifications in Agile/Scrum, PRINCE2, MSP, or PMBOK frameworks.
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Prior experience delivering project support within an Intelligence, Law Enforcement, or highly secured information systems environment is highly beneficial.
YOUR SKILLS AND CAPABILITIES
We invite applications from people with the following experience, skills and attributes.
APS5 Project Support Officer:
- Experience working as a Project Support Officer, within a small-to-medium-sized Federal Government agency.
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Proficient in project scheduling, budget tracking, and providing professional Secretariat support to executive-level program/project governance committees.
- Assistance with the tracking of actual vs. forecast expenditure, managing purchase orders, and flag program/project budget variations.
- Adaptability across multiple delivery methodologies, including Agile, Prince2, MSP, and Hybrid frameworks.
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High-level communication skills with the capability to foster stakeholder relationships, handle ambiguity, and deliver under pressure.
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Experience using project management software like MS Project, Jira, Confluence, ServiceNow’s Strategic Portfolio Management (SPM) or DevOps.
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Maintaining and updating Risk, Issues, Decisions, and Assumptions (RIDA/RAID) logs for complex project ecosystems.
APS6 Senior Project Support Officer:
- Experience working as a Senior Project Support Officer, within a small-to-medium-sized Federal Government agency.
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Extensive experience in project support or coordination roles, with a proven track record of driving project delivery within a Federal Government agency.
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Demonstrated ability to manage project schedules, oversee complex budgets, and lead professional Secretariat support for executive-level governance committees.
- Advanced skill in managing actual vs. forecast expenditure, overseeing purchase orders, and analysing and resolving program/project budget variations.
- Proven adaptability across multiple delivery methodologies, including Agile, Prince2, MSP, and Hybrid frameworks, with the ability to guide project teams on framework alignment.
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High-level communication and negotiation skills with the capability to manage complex stakeholder relationships, resolve ambiguity, and deliver under pressure.
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Advanced capability using project management software like MS Project, Jira, Confluence, ServiceNow’s Strategic Portfolio Management (SPM), or DevOps.
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Extensive experience establishing, maintaining, and analysing Risk, Issues, Decisions, and Assumptions (RIDA/RAID) logs for complex project ecosystems.
Eligibility
- Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
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Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
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Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
Candidate Information Kit - APS5 Project Support Officer & APS6 Senior Project Support Officer, Canberra - June 2026
Candidate Information Kit - APS5 Project Support Officer & APS6 Senior Project Support Officer, Canberra - June 2026
