About the Team
The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.
About the Role
The position of Help Desk operator will:
Deliver a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.
Provide a professional and courteous service, ensuring appropriate action and response within suitable timeframes.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
