Job description
Agency Department of Corporate and Digital Work unit ICT Services – Service Delivery
Development
Job title ICT Manager Designation Administrative Officer 7
Job type Full time Duration Ongoing commencing 12/11/2026
Salary $120,877 - $130,039 Location Darwin, Alice, Katherine, Tennant Creek
Position number 21491 RTF 355246 Closing 12/09/2026
Contact Officer William Nguyen-Phuoc on 08 8935 7470 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355246
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Primary objective
Lead a small team of ICT professionals to ensure that Information & Communication Technology (ICT) services are delivered effectively
to meet NT Government Agencies business requirements.
Context statement
ICT services are delivered to client agencies under a centralised services model across a geographically and culturally diverse
environment. The Technology Services unit provides a range of ICT support services to enhance agencies’ effective operation of digital
environments, ensuring alignment of ICT strategy in accordance with whole of Government policies and standards.
Key duties and responsibilities
1. Work proactively and collaboratively with client agencies to assist with the identification of service delivery gaps and the development
of solutions to address these.
2. Work cross functionally to support effective ICT service management and /or address complex ICT service issues.
3. As a functional or subject matter expert develop and maintain effective partnerships with client agency decision makers and managers
to gain a detailed understanding of their ICT needs and ensure compliance with ICT policies and delegations.
4. Lead or contribute to strategic ICT projects that support consistent ICT delivery across the NTPS.
5. Work with whole of government outsourced ICT service providers, DCDD and client agency staff in the planning and implementation
of ICT infrastructure and business application systems for client agencies and monitor service delivery against agreed service levels
6. Manage the day-to-day activities of a small team to effectively deliver ICT Services.
Selection criteria
Essential
1. Well-developed experience in building and sustaining relationships in a customer-focused outsourced environment, and the ability to
anticipate changing needs and expectations of clients.
2. Extensive experience and knowledge of contemporary strategic ICT management and experience managing complex ICT delivery
issues.
3. Demonstrated leadership skills with the ability to lead and manage a small team in a multi-skilled, flexible client focussed centralised
ICT service.
4. High level communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all levels
and across diverse cultures to positively influence ICT practices.
5. Well-developed knowledge and experience relating to the methodology, systems and procedures across the broad spectrum of ICT
disciplines including ICT service delivery functions, ICT project management, security related issues, platforms, networks, systems
and system administration in established information technology environments.
6. Knowledge of and experience in the specification, selection and assessment of quality ICT services that meet business objectives.
7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and
respectful.
Desirable
1. Qualifications and/or certifications relevant to ICT or a related field.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will
not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant
should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the
Capability Framework and visit our website at https://dcdd.nt.gov.au
