Assistant Branch Manager
Port Hedland, WA
Largest family-owned equipment hire company in ANZ and still growing
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Grow with Kennards Hire | Career development opportunity
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Level up your skills | Ongoing training & development
Lead a Team. Build Your Career. Make Your Mark in Port Hedland.
At Kennards Hire, we’re proud to be family-owned, values-led and focused on helping our people and customers succeed. We’re looking for an experienced Assistant Branch Manager to join our team in Port Hedland.
This is a hands-on leadership role where you’ll work alongside the Branch Manager to lead the day-to-day operation of the branch, develop a high-performing team and deliver the level of service our customers know Kennards Hire for.
For the right person, we’re making the move to Port Hedland even more rewarding, with a location allowance plus company housing or a housing allowance available.
About the Role
As Assistant Branch Manager, you’ll play a key role in supporting the performance and success of the Port Hedland branch.
You’ll help lead and develop the team, keep the branch running safely and efficiently, and be highly visible with both our people and customers. You’ll be someone who enjoys being on the floor, solving problems, coaching others and stepping up to support the Branch Manager.
You’ll:
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Lead, coach and support the branch team to perform at their best.
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Help manage day-to-day branch operations, safety and service standards.
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Role model exceptional customer service and support the team to do the same.
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Positively and professionally manage customer concerns and complaints.
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Support team performance, training and development.
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Identify operational issues, get to the root cause and implement practical solutions.
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Work alongside the Branch Manager to drive branch performance and continuous improvement.
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Help create a positive, accountable and high-performing team culture.
About You
We’re looking for an experienced operational people leader who knows how to get the best from a team while delivering a great customer experience.
To be successful, you’ll bring:
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Minimum 2 years' experience in retail or operational management.
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Proven people management experience, including performance management, training and coaching.
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Outstanding customer service skills and the ability to role model high service standards.
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Experience confidently and positively managing customer complaints.
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Strong problem-solving skills with the ability to identify root causes rather than just fix the immediate issue.
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Excellent interpersonal and communication skills.
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A hands-on leadership style and willingness to get involved wherever needed.
Why Kennards Hire?
With Kennards Hire, you can build a career with a business that invests in its people and gives you opportunities to grow.
For this Port Hedland opportunity, you’ll receive:
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Location allowance in addition to your remuneration.
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Company housing or a housing allowance if you already have local accommodation.
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Profit share through our employee bonus program.
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Genuine career development and progression opportunities.
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Training and support to continue developing your leadership capability.
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Employee benefits and discounts through our broader benefits program.
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The opportunity to join a family-owned business with a strong culture and a long-term approach to its people.
If you’re an experienced people leader looking for your next opportunity and ready to take on a key leadership role in our Port Hedland branch, we’d love to hear from you.
As part of the recruitment process, you may be required to undergo background screening, which could include police and medical checks.
So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
