Position Summary
Parker Hannifin is a global leader in motion and control technologies operating for 100 years. We are a trusted partner, working alongside our customers to enable technology breakthroughs that change the world for the better. Our broad and diverse range of hydraulics, pneumatics, electromechanical, filtration, process control, climate control, fluid connectors and engineered materials technologies support advancements in a wide range of aerospace, mining, transportation, defense and oil & gas industries.
Parker is increasing investment in solutions for a focused set of clean technologies including electrification, hydrogen, and alternative fuels. Two-thirds of our product portfolio enables clean technology solutions.
The opportunity:
We are looking for a Customer Service Officer supporting our engineering services team and mining customers across WA. You'll manage end-to-end order processing and change orders, issue PO acknowledgements, maintain JDE sales orders, and communicate dispatch dates and lead times via email and Ariba. You'll expedite critical POs, liaise with internal teams to keep work moving, and support invoice submission, credit card payments, and credits as needed.
This role suits someone who is proactive, detail focused, and committed to safety, compliance, and continuous improvement.
You will report to the Customer Service Team Leader, Australasia and be based in our Welshpool location.
Responsibilities:
Processing customer orders from various channels, handling phone inquiries.
Reporting on order fulfillment.
Reviewing open sales orders.
Assisting with order revisions in our internal systems
Preparing claim information, managing records, and providing backup for key tasks.
Assisting with key accounts and completing monthly reporting while contributing to departmental meetings.
Experience:
More than 3 years customer service experience.
Proficient with ERP, JDE & SAP preferred.
Intermediate to advanced skills in Excel and Outlook.
Experience with customer portals.
Must have Australian work rights.
Preferred skills:
High level of attention to detail.
Demonstrated literacy and numeracy skills.
Good communication – written and verbal.
Time management/ability to work autonomously.
Why work for Parker?
Professional development training to enhance skills for career progression.
Free onsite parking
Paid Volunteering Leave
Flexible Work Practices
Bonus Scheme
17.5% Annual leave loading
Employee Assistance Program for employees and their immediate family
At Parker we strive to set a positive example for the companies around us.
Parker's core values are:
Winning Culture – We insist on integrity, honesty, respect and ethical behaviour.
Passionate People – We are empowered; every idea counts and every role has a voice.
Valued Customers – We aim to delight our customers by partnering with them and responding to their needs.
Engaged Leadership – We lead by example, demonstrating our values in all circumstances and at all times.
Parker is committed to maintaining a welcoming and inclusive workplace that respects the unique perspectives of all team members. We believe our differences strengthen us. Every day, team members from a diverse range of personal and professional backgrounds leverage their creativity and unique skills to solve problems and improve processes.
