About the Role
As the Team Lead – Specialist Support Coordinator, you will guide a team of Specialist Support Coordinators to deliver high quality, person centred support for participants with complex needs. You will provide day to day leadership, coaching, and practice oversight to ensure services are delivered in line with NDIS requirements, organisational values, and evidence based practice.
Your role will focus on building capability within the team, supporting escalated or high risk cases, and ensuring participants experience coordinated, effective, and sustainable support outcomes. You will monitor workflow, manage performance expectations, and contribute to continuous improvement initiatives that strengthen service delivery.
Working closely with internal leaders and external stakeholders, you will champion collaborative practice, uphold quality and safeguarding standards, and ensure the team maintains accurate documentation, timely reporting, and strong professional relationships with participants, families, and providers.
About You
You bring strong leadership capability, a supportive coaching style, and a commitment to delivering high quality outcomes for people with complex needs. You are confident navigating the NDIS, interpreting legislation and guidelines, and supporting staff to manage risk, resolve barriers, and coordinate multi disciplinary supports.
You thrive in a fast-paced environment and can balance operational oversight with hands on support when required. Your communication skills are exceptional, enabling you to build trust, influence positive practice, and maintain productive relationships with participants, families, and service partners.
You will also bring:
- Experience in Specialist Support Coordination or a similar complex case management role
- Demonstrated leadership or mentoring experience
- Strong problem-solving skills and the ability to support staff through complex decision making
- High level organisational skills and attention to detail
- A values driven approach and commitment to safeguarding, quality, and continuous improvement
You will have:
- A South Australian Driver’s Licence
- Current DHS Working with Children Check (WWCC)
- Current Police Clearence
- NDIS Worker Screening Check
- Tertiary qualification in a relevant Allied Health discipline (Social Work, Developmental Educator,
Rehabilitation Counselling, Occupational Therapy) and/or relevant experience.
You will have the ability to obtain clearances prior to commencement of employment.
You need to be physically fit to undertake the duties.
UCWB
Our purpose: Together we build connected and thriving communities.
Our Values:
- Connect and Belong
- Open and Curious
- Bold and Brave.
Our Strategy:
- Innovate and build thriving communities
- Grow positive impact together with community
- Mobilise our vibrant, engaged, learning organisation.
We
build connected and thriving communities with a team of over 220 staff and volunteers. For 140 years, we’ve been walking alongside people to create positive futures and lead independent lives they are proud of. We deliver services in Aged Care, Children & Family, Financial Health, Mental Health, NDIS, and childcare.
At UCWB, we celebrate the power of difference and the strength that harnessing our differences creates. We value the experience and expertise of people from all cultures, ages, spiritualties, disabilities, genders, sexualities, thinking patterns, caring status, bodies and backgrounds. We are committed to action that makes our organisation and the wider community welcoming, safe and inclusive.
What we can offer you
You’re joining an organisation that truly cares about your wellbeing, values what you do and celebrates success.
- Industry-leading job satisfaction and workplace flexibility.
- Salary packaging/tax free income for eligible employees offering 6-12% increase in your take-home pay
(package up to $15,900 per year pre-tax and an additional $2,650 Meals and Entertainment).
- An equal opportunity workplace where diversity, inclusion and lived experience are genuinely valued.
- Career and personal development opportunities.
- Personalised support and counselling for mental health challenges for you, your immediate household
members, in person, over the phone or online.
- Flexible leave provisions including: access to 4 weeks paid parental leave in excess of the government
scheme for eligible employees, option to apply for up to 2 weeks leave in advance (upon successful
completion of probation) and option to cash out long service leave after 7 years of service.
- Superannuation Guarantee paid on every eligible dollar earned.
- Discounts on a range of products and services through our salary packaging provider Community
Business Bureau (CBB).
You will thrive in a supportive workplace which celebrates its rich, diverse and inclusive workforce.
Location
This role is based in the community across Adelaide metro, run from our head office in Bowden.
To Apply for this Job
1. Review the Role Profile on the UCWB Recruitment Website and consider whether you meet the
Essential Criteria and the Screening Requirements.
2. For a confidential discuss or more information about this role, please contact Ashleigh Blackman (Team
Lead, Wellbeing and Coordination) on 0499 583 288.
3. Submit your application via the Apply Now button and upload your resume and cover letter.
4.
Applications close at 5.00pm, Monday 17th August 2026, however shortlisting will commence
immediately upon receipt of suitable applications, and the vacancy may close earlier.
5. UCWB will provide reasonable adjustments for applicants with a disability throughout the recruitment
process. If you require adjustments, please advise us via
[email protected] or by telephoning
8245 7100.
