Title: Frontline Team Member
Position Overview:
Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.
About the role:
- Contribute to daily operations, upholding standards and pursuing best practice
- Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas
- Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard
- A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level
Key responsibilities
- Complete duties as per standard operating procedures
- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Operate registers, ticketing systems and undertake cash handling
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
- Queue management and crowd control including allocated seating management.
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
- Lost property maintenance
- Follow Workplace Health and Safety policies and procedures including emergency procedures
- Attend and complete all mandatory training sessions as designated by EVT
- RSA Qualifications as required
Skills and Experience
These are the desired skills and experience for this role:
- Competent in basic Maths and English
- Competent in cash handling
- Flexibility to work a mix of shifts including nights, weekends and holidays
- Experience in hospitality or a customer facing role is strongly desired
- Ability to work across our three locations in Cairns (Central, Earlville & Smithfield) is advantageous
Behavioural Capabilities
The following are the mindsets and behaviours required for this role:
- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Communication: Displays effective communication with all team members and customers.
- Decision Making: Ability to make effective decisions.
- Work Standards: All tasks are completed to the highest standards.
- Personal Presentation: Maintains personal presentation and grooming.
- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
Benefits and perks:
- Team member discounts from your first day on the job
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
- 50% off stays at EVT hotels - Rydges, QT, Atura, Lylo, more
- Career growth opportunities through our EVT network
- Local community invovlement, volunteering and charitable giving
- Australia and NZ's largest and most diverse experiences company
