Receptionist & Administration Assistant – The Straddie Hotel
Location: Point Lookout, North Stradbroke Island
Employment Type: Full-time preferred, with part-time and casual arrangements also considered
Start Date: ASAP
*Hours are primarily during the day and aligned with ferry schedules, so we welcome applications from both Straddie locals and mainland (Brisbane) commuters!*
About the Role
The Straddie Hotel is looking for a capable, friendly and organised Receptionist & Administration Assistant to join our team in Point Lookout.
This is primarily a reception and guest services role, supporting our hotel accommodation operations and providing general administrative support across the broader venue.
We are ideally looking for someone interested in a full-time position, however we are flexible and open to discussing part-time or casual arrangements with the right person. If you have strong availability and the right experience, we would still like to hear from you.
As one of the first points of contact for our guests, you will play an important role in ensuring accommodation enquiries, bookings, check-ins and guest communications are handled professionally and efficiently. You will also assist with general administration and operational coordination across the hotel.
This role suits someone who is confident speaking with guests, comfortable using technology and booking systems, and genuinely enjoys keeping things organised.
Key Responsibilities
- Respond to accommodation enquiries by phone and email
- Manage new and existing hotel and apartment reservations
- Process booking payments, confirmations, extensions, changes and cancellations
- Assist with guest check-ins, check-outs and general enquiries
- Maintain accurate booking information within the hotel reservation system and online booking channels
- Communicate with housekeeping and other departments regarding arrivals, departures and guest requirements
- Assist with function and event enquiries and administration
- Liaise with suppliers, contractors and internal teams as required
- Process invoices, complete data entry and maintain organised records
- Assist venue management with general administrative and operational tasks
- Support other departments during busy periods where required
About You
You are friendly, reliable and organised, with the ability to communicate professionally and manage competing priorities without losing track of the details.
Ideally, you will have:
- Previous experience in hotel reception, accommodation, reservations, administration or a similar customer-facing role
- Strong phone and email communication skills
- Confidence dealing with guests and resolving straightforward enquiries
- Good computer skills, including Microsoft Office and cloud-based systems
- Experience using a property management or reservation system, such as REI Cloud, or the ability to learn new systems quickly
- Strong attention to detail and organisational skills
- A proactive approach and willingness to help where needed
- The ability to work both independently and as part of a broader venue team
- A current driver's licence
Previous hospitality, accommodation, tourism or events experience is highly regarded, but reliability, communication skills and attitude are equally important.
Why Join The Straddie Hotel?
The Straddie Hotel is one of Queensland's most iconic island hospitality destinations, located above Cylinder Beach at Point Lookout.
Following an extensive renovation, the precinct includes hotel rooms and apartments, multiple bars, a bistro, beer garden, gaming lounge, function and event facilities, and bottle shop operations across the island.
This role offers:
- A varied position within a busy island hotel
- Flexibility around employment arrangements and hours
- Exposure to accommodation, events and broader hotel operations
- Training and support to learn our systems and processes
- Opportunity for increased responsibility and career progression for the right person
- The chance to work at an iconic beachfront venue in one of Queensland's most unique locations
If you are organised, personable and enjoy being at the centre of a busy hospitality operation, we would love to hear from you.
Apply now with your resume and a brief overview of your experience and availability.
Job Type: Casual
Pay: From $33.85 per hour
Benefits:
Ability to commute/relocate:
- Point Lookout QLD 4183: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you seeking full-time, part-time or casual employment?
- What is your current availability and notice period?
- How many hours are you ideally looking for and able to commit to?
Work Location: In person
