- Full Time Opportunity | Based in Liverpool
- Award rate + super + salary packaging
- Long term, future career development opportunities in an expanding company
About the role
- First point of contact for all inbound calls
- Outbound calls to existing clients and support workers to manage rosters
- Supervising and providing day-to-day guidance and support to the Support Workers
- Building relationships with clients & staff
- Optimising staff utilization and roster cost efficiency
- Manage any incidental changes to service provision and to identify solutions based on evolving customer needs
Benefits of joining us
- We support flexible working arrangements, for a better work/life balance
- We value your wellbeing and offer free access to EAP counselling, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
- Generous leave entitlements including above award annual and personal/carers leave and generous parenting leave
- We value your professional growth and provide regular supervision and internal career development opportunities to support your career aspirations
- Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay
About you
Some of the key criteria to be a successful candidate:
- A “can-do” attitude with a positive & professional approach
- Experience in scheduling and ability to use plan rosters efficiently to meet client needs, worker availability and business efficiency
- Experience in supervising and motivating others to deliver best practice care and services to clients in a professional manner
- Knowledge of current social services sector, including consumer directed care (CDC), with knowledge of the Aged Care Sector highly desirable
- Understanding of worker entitlements and Modern Awards
- Strong written & verbal communication skills & strong customer service experience
- Outstanding computer skills especially in client management system (Carelink+ or similar) database and Microsoft Office (Outlook, Word, Excel)
About us
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.
CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and also a certified Family Friendly Organisation.
We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
How to apply
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria).
Applications for this position close on 21 September 2026. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Please note that previous applicants need not apply.
Need more information? Please contact Kulsum Thakore, Talent Acquisition Partner, [email protected]
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.
