Title: Conference & Events Food and Beverage Supervisor
Reports to: Director & Assistant Director of F&B/Conference & Events Outlet Manager
Direct Reports: F&B Team Leaders, F&B Attendants
Function
To anticipate and meet the needs and desires of the hotel’s guests, to maintain the established standard of service, and to adhere to the policies and procedures of the hotel. Responsibility for the supervision, training and co-ordination of food and beverage staff.
Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419 room resort and an all-encompassing destination for leisure, conferences, and unforgettable events. As home to the award-winning Hunter Valley Conference and Events Centre, we offer an expansive range of event spaces — from intimate boardrooms for 10 to grand celebrations for over 1,100 guests.
Whether it's a corporate gathering, elegant gala, or poolside cocktail party, our diverse venues and state-of-the-art facilities are designed to impress. With a dedicated events team, exceptional local cuisine, and immersive wine and food experiences, we bring every occasion to life with flair.
Step Into the Heart of Hunter Valley Hospitality
Bring Energy. Lead with Purpose. Create Unforgettable Moments.
As a Supervisor of our Conference & Events team at Rydges Resort Hunter Valley, you’ll contribute to maintaining the welcoming and vibrant atmosphere that sets our resort apart.
From breathtaking vineyard weddings to million-dollar corporate events, no two days are the same and that’s exactly how we like it. We're looking for a hands-on leader who thrives in a fast-paced environment, isn’t afraid to get involved in the bump-in and bump-out of large-scale functions, and knows what it takes to deliver seamless, five-star service under pressure.
This is your opportunity to lead from the front, support a passionate team, and be part of some of the most exciting and high-impact events in the Hunter Valley.
Step into a role where the pace is fast, the atmosphere is electric, and your contribution truly matters. Join us and help shape unforgettable guest experiences at Rydges Resort Hunter Valley.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
Our Values
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
Key Accountabilities
- Deliver exceptional guest service: Ensure every guest local or visiting receives warm, professional, and efficient service throughout their experience.
- Collaborate effectively: Work closely with guests, the Conferencing Executive Sous Chef and his team to manage menu details, address guest feedback, and resolve service concerns.
- Uphold venue standards: Maintain a high standard of presentation and service across all areas of the venue, ensuring alignment with the hotel’s expectations.
- Lead and inspire: Use your leadership skills to supervise, motivate, and guide team members, fostering a supportive and productive work environment.
- Maintain cleanliness and order: Oversee the cleaning and upkeep of all service areas, including workspaces, tableware, utensils, and equipment.
- Promote operational excellence: Encourage and support the team in consistently exceeding guest expectations.
- Accurate revenue reporting: Ensure accurate end-of-shift revenue reporting, including completion of cash/charge summaries and daily reconciliations.
- Draw on supervisory experience: Apply your prior leadership experience from a premium service or fine dining venue to enhance team performance.
- Ensure WH&S compliance: Follow hotel work health and safety (WH&S) standards, maintaining a safe and compliant working environment at all times.
- Support cross-functional collaboration: Assist other departments and outlets when required to ensure seamless hotel operations.
- Participate in team meetings: Attend all scheduled team meetings and contribute positively to ongoing communication and alignment.
- Perform additional duties: Carry out other tasks as directed by the Conference & Events Operations Manager and Assistant Director of Food & Beverage.
Skills & experience
- Guest-focused mindset: A genuine passion for hospitality and service, always striving to find the “yes” and deliver memorable guest experiences.
- Strong communication skills: Exceptional verbal and written communication abilities to engage clearly with both guests and team members.
- Attention to detail: A hands-on approach with a strong focus on detail and accuracy to ensure service excellence at every touchpoint.
- Creative problem-solver: An innovative thinker who can identify opportunities for improvement and deliver creative solutions to enhance guest satisfaction.
- Flexibility and availability: Willingness to work across a rotating 7-day roster, including nights, weekends and public holidays, to support and other F&B venues as required.
- RSA certification: A current Responsible Service of Alcohol (RSA) certificate is essential to meet legal and safety standards.
Benefits & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company
Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
