Lead our team. Deliver exceptional service. Make an impact.
We are looking for an experienced and motivated Team Leader to join our Operations Department. This is a hands-on leadership role responsible for supporting safe, compliant and successful day-to-day operations while delivering an exceptional experience for our members and guests.
About the Role
As a Team Leader, you will:
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Provide visible leadership and support across each shift.
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Lead, coach and develop team members.
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Deliver high standards of customer service and operational performance.
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Allocate labour and resources effectively.
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Manage and resolve staff, member and guest concerns.
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Support events, projects and business initiatives.
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Promote a positive, respectful and accountable workplace culture.
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Ensure compliance with WHS, RSA, RCG, food safety and organisational requirements.
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Identify opportunities to improve productivity, service and commercial outcomes.
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You may work across venue operations, gaming, food and beverage, banquets, events and other operational areas as required.
About You
You will have:
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Previous leadership or supervisory experience in hospitality, gaming, events or a licensed venue.
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Strong communication and people leadership skills.
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A genuine commitment to customer and member service.
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Strong problem-solving and decision-making skills.
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The ability to work effectively in a fast-paced environment.
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Flexibility to work across different departments and venues.
Essential
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Current NSW RSA Competency Card.
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Current NSW RCG Competency Card.
Ready to Take the Next Step?
If you're a confident leader who enjoys developing people and delivering great service, we'd love to hear from you!
Apply now to join our Operations Team.
