We are looking for an experienced and confident Floor Supervisor to join the Mr ROBERTSON team. You will be responsible for leading the front-of-house team and ensuring every customer receives exceptional service.
Your duties will include:
- Supervising and supporting the floor team during busy services
- Greeting customers and ensuring a warm, welcoming experience
- Managing table service, bookings and customer requests
- Ensuring service runs smoothly, efficiently and to a high standard
- Leading by example and maintaining excellent customer service
- Allocating staff duties and managing breaks during service
- Training and mentoring new and existing team members
- Handling customer feedback and resolving issues professionally
- Maintaining presentation, cleanliness and organisation of the café
- Monitoring stock levels and communicating ordering requirements
- Working closely with the kitchen and management team
- Opening and/or closing the venue and completing required procedures
- Ensuring food safety, RSA and workplace standards are followed
The ideal candidate will have:
- Previous experience as a Floor Supervisor, Restaurant Supervisor, Café Supervisor or senior FOH team member
- Strong leadership skills and the confidence to manage a team
- Excellent customer service and communication skills
- A positive, friendly and professional attitude
- The ability to remain calm and organised during busy services
- Strong attention to detail and high standards of presentation
- Excellent time management and organisational skills
- The ability to train, motivate and lead a team by example
- Experience handling customer concerns professionally
- A genuine passion for hospitality and creating an exceptional customer experience
- Ability to work as part of a team and take responsibility when required
- Availability to work weekends and busy service periods
- RSA certificate preferred
This is a hands-on supervisory role for someone who enjoys being on the floor, leading a team and making sure every service runs smoothly.
Pay: $65,000.00 – $75,000.00 per year
Benefits:
Work Location: In person
