At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a Fundraising Administratorto support the delivery of integrated fundraising programs and supporter engagement activities that grow income and expand AV's supporter base. This role sits within the Partnership Department and will support the efficient delivery of fundraising programs including Individual Giving, Community Fundraising, Philanthropy and Gifts in Wills.
This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster HQ in line with our hybrid working model.
About the role
Reporting to the Senior Manager Community Fundraising, responsibilities of this position include, but not limited to:
- Perform all administrative functions within the fundraising database, including accurate data entry and ongoing maintenance of supporter, prospect, and contact records, while ensuring reporting integrity and compliance with relevant legislation and organisational policies
- Support multi-channel fundraising campaigns, ensuring effective supporter journeys that drive revenue and growth
- Manage accurate end-to-end donation processing, financial reconciliation, and procurement activities, including purchase orders and expense tracking
- Deliver engaging supporter experiences through events, stewardship activities, and high-quality communications that build loyalty and demonstrate impact
- Maintain and optimise fundraising systems and databases, ensuring data integrity, compliance, reporting capability, and continuous improvement of digital platforms
- Collaborate across teams and contribute to performance reporting, insights, and innovation to enhance fundraising outcomes and support organisational goals
About you
To be considered for this position you will possess:
- Completion of a relevant industry certification with subsequent relevant experience or an equivalent combination of training, knowledge and relevant experience in a related discipline (fundraising, community engagement, public relations, marketing or communication (desirable))
- Proven experience in an administration and/or fundraising role, with strong capability to manage complex tasks and processes
- Experience using donor management systems (ideally Raiser's Edge) and handling donation processing and reconciliation activities
- Strong relationship-building skills, with the ability to engage effectively with supporters, suppliers, and stakeholders
- Excellent communication and administrative skills, with high attention to detail and a commitment to delivering exceptional supporter care
- Demonstrated digital proficiency, including Microsoft Office, CRM systems, and fundraising platforms
- Self-motivated and collaborative team player, with sound judgement, a proactive attitude, and flexibility to support key events outside standard hours
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021
The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
Applications must be submitted by 11.59pm AEST on Sunday 21 June 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
