Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Provide hands-on IT support for end-user devices and workplace technology, including desktops, laptops, mobile devices, peripherals, and office IT infrastructure. The role also manages asset lifecycle, IMAC activities, and IT service tickets.
1. End-User Support
- Troubleshoot hardware and device issues
- Install and configure desktops, laptops, and peripherals
- Support new hires and device replacements
2. Asset & Inventory Management
- Track IT hardware inventory
- Manage device lifecycle (deploy, move, retire)
- Maintain records of data-bearing assets
3. IT Infrastructure Support
- Maintain IT/communication rooms
- Handle patching and cable management
- Assist with infrastructure maintenance
4. Ticket Management
- Manage service requests and incidents
- Ensure SLA compliance
- Document resolutions in ticketing system
5. Workplace & Event Support
- Setup IT for meetings, training rooms, and events
- Support office technology activities
6. Business Moves & IMAC
- Handle Install, Move, Add, Change requests
- Support office relocations and workspace changes
- Desktop & laptop installation/configuration
- Device imaging and re-imaging
- Printer, monitor, and peripheral support
- IP phone and mobile device configuration
- Basic network troubleshooting
- 3–5 years Desktop Support / End-User Computing experience
- Experience in enterprise IT environments
- Strong hardware troubleshooting and asset management
- IT degree or diploma
- ITIL Foundation certification
✅ If you want, I can also help you with:
- A resume perfectly matching this job (very useful for ATS)
- Top 20 interview questions for Desktop Support roles
- A strong LinkedIn/job application message.
erience in a similar role
- 5+ years of relevant experience.
What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]
