Senior Coordinator, Customer Service (Claims team) - Long Service Corporation
Duration: temporary opportunity until end of June 2027
Salary: Clerk Grade 9/10
Location: Gosford, Parramatta, or Sydney CBD. In-office presence 2-3 days per week
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry, contract cleaning industry, and community services industry. Be part of this growing team, working within the Service Delivery and Operations team to deliver great outcomes for our customers and stakeholders.
To learn more about LSC, visit our website at Long Service Corporation | NSW Government
The Senior Coordinator, Customer Service manages the end-to-end delivery of customer service functions, leading multiple teams of customer service professionals, providing operational and scheme-based subject matter expertise, and collaborating with internal and external stakeholders to continuously improve our service to customers.
This role is responsible for:
- Allocate work, supervise, develop and coach customer service staff to establish and maintain a culture of teamwork, achievement, and accountability, which are outcome focused within agreed timeframes and resources.
- Perform a range of management and administrative tasks including monitoring and managing work priorities and streamlining processes/systems to implement best practices
- Undertake research and analysis to evaluate Unit performance and contribute to development of business strategies and targets
- Provide quality, timely and accurate technical advice and recommendations on operational policy development and the impact of changes to legislation, regulation and policy on Long Service Corporation and its stakeholders
- Develop and manage the performance of staff by providing performance feedback and identifying and implementing strategies to meet development needs
- Review and analyse work volumes, develop and implement systems, procedures and projects, report new or emerging issues and recommend changes to achieve business outcomes.
- Develop and maintain specialised knowledge, techniques and skills to deliver a high-quality client/customer service.
- Contribute to the identification of key operational risks and provide recommendations for mitigation strategies to the broader LSC Leadership Team.
To be successful in this role, you will:- Have proven experience in leading multiple leaders who lead teams of customer service professionals
- Be a problem solver, able to show initiative, with excellent communication, negotiation, collaboration and stakeholder management skills.
- Have experience with continuous improvement methodologies, tools and processes
- Be proficient with technology (experience with LSC systems highly desired but not essential)
- Have the ability to manage and prioritise a busy workload whilst ensuring the demands of a range of stakeholders both internal and external are met.
What we need from you:
Please submit your CV of no more than 5 pages and a cover letter of no more than 2 pages for review, outlining your interest and capability for the role including demonstrated examples.
Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Lauren Alcorn via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday 25/8/26 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
