- Level up your IT career with structured technical development
- Work with modern enterprise technologies across Apple, Windows and M365 environments
- Gain hands-on experience with our Network and Infrastructure team
About the Role
This is not your typical Service Desk role.
We are looking for an enthusiastic and technically capable Level 2 Service Desk Officer who is passionate about technology, loves solving problems, and is ready to take the next step in their IT career.
You will become a trusted member of our Technology Services team, providing exceptional support to students, teachers and professional staff while mentoring Level 1 Service Desk Officers and tackling more complex technical challenges.
What makes this role truly unique is the opportunity to spend one day each week embedded within our Network and Infrastructure team, gaining practical experience in systems administration and enterprise networking. You'll develop real-world technical skills while contributing to live projects that directly support the School's operations.
About You
As our Level 2 Service Desk Officer, you will hold:
- A relevant tertiary degree or qualification
- At least 2 to 3 years of experience in a Level 1–2 support environment
- Excellent technological literacy across a range of applications and hardware.
- Qualifications/experience with SCCM and/or JAMF Pro
- Demonstrated and extensive experience with Apple devices, including desktops, laptops and mobile devices, M365
- Experience with Windows devices, including desktops, laptops and mobile devices, is desirable
- Experience with switch configuration and troubleshooting network issues.
- Experience with Extreme switches is desirable.
- The ability to work collaboratively with other members of the team
- The ability to implement initiatives, project delivery and change management
- A mature work discipline, time management and task prioritisation
- An ability to document business processes in a simple, auditable and ordered state
- Exemplary customer service skills through all methods of delivery (face-to-face, verbal, written etc).
All team members at CGS are required to have:
- Appropriate qualifications
- A valid ACT Working with Vulnerable People Card
- A current National Police Check; and
- Full working rights within Australia.
Benefits for you
As a CGS team member, you have access to a range of additional benefits, including:
- A highly competitive salary and superannuation of 13.5% (for permanent team members)
- Staff awards program and generous professional development funding
- Attractive salary packaging arrangements
- Complimentary daily barista-made coffee
- Delicious daily morning tea and discounted lunches
- Access to the onsite health clinic and annual influenza vaccinations
- 24/7 access to our Employee Assistance Program
- 14 weeks of paid parental leave
- School fee concessions
- Free onsite parking
Working at CGS
At Canberra Grammar School, technology isn't just about keeping systems running—it's about enabling exceptional learning and experiences.
You'll join a collaborative, supportive and highly skilled technology team that is genuinely invested in your professional development.
Whether your ambition is to become a Systems Administrator, Network Engineer or broader IT specialist, we'll help you get there.
We aim to provide a vibrant and rewarding workplace that showcases your skills with a strong commitment to your professional learning. Working at Canberra Grammar School you will join a community committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive environment.
How to Apply
Please refer to the position description below and submit the following documents:
- Cover letter (addressing the selection criteria in the Position Description)
- Resume/CV
Canberra Grammar School is committed to child safety and the wellbeing of every child. All appointments are subject to child protection screening and assessment in accordance with the School's recruitment processes.
Applications will be reviewed as they are received, and the School reserves the right to close this advertisement early should a suitable candidate be identified.
