We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.
The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Live Nation, Fanatics, Macy's, AMC Theatres, PayPal, Uber, Hulu, Albertsons and more. Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade.
At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability.
Target total compensation ranges from $220,000 - $260,000, including a fixed annual salary of $139,000 - $170,000 (including superannuation), variable quarterly compensation, an employee equity plan grant, and world-class benefits. This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder.
Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
We are looking for a Customer Success Manager to own the launch-to-scale journey for our advertiser portfolio in ANZ.
About the role:
-
Own the full launch-to-scale lifecycle for a portfolio of Rokt Ads advertisers, from onboarding through to sustained, scaled spend, with full accountability for the account plans and stakeholder relationships that get them there.
-
Independently identify which advertisers in the launch portfolio have the highest potential to scale, and make the resourcing and prioritization calls to focus effort where it matters most.
-
Build and run a disciplined account review cadence across your portfolio: track performance against ROAS/CPA and spend targets, get ahead of churn risk, and lead the performance conversations that keep advertisers on track without needing escalation.
-
Own senior stakeholder relationships with advertiser marketing and performance leaders (Head of Performance, measurement leads), running high-quality business reviews that build durable trust and open the door to expansion.
-
Act as the senior point of contact for your accounts: handle escalations, negotiate additional investment, and make the judgment calls a less experienced CSM would need to hand up.
-
Partner with Business Development on a structured handoff from sale to onboarding, and give BD confidence that new launches will get strong post-sale ownership.
-
Coordinate cross-functionally with Solutions/Analytics, Operations, and Product/Brain to remove blockers and keep execution moving without heavy oversight.
-
Identify and execute expansion opportunities within your book, including additional budget, new campaigns, and new use cases.
-
Build repeatable Customer Success practices and playbooks for Rokt Ads in ANZ, and help bring newer CSMs up to speed as the team grows.
