About Us
At Springwood Living Group, we believe retirement living should be the most enjoyable years of life. Our villages are designed to provide residents with the freedom to engage in as many—or as few—activities as they choose, supported by premium facilities and a strong sense of community.
The Woniora is a boutique retirement village located in beautiful Wahroonga, offering a high-quality, resident-focused living experience in a welcoming and connected environment.
About the Role
We are currently seeking a Resident Services Coordinator to join our team at The Woniora. This is a hands-on and dynamic role, reporting to the Village Manager, where you will play a key part in delivering outstanding service and creating an exceptional resident experience. This is a 12-month role ideally 5hrs/day Monday-Thursday, there may be some flexibility to negotiate different hours and days. This role offers variety and autonomy, with responsibilities across reception, resident engagement, events, and day-to-day village operations.
Key Responsibilities
- Deliver a professional and welcoming reception experience for residents, visitors, and contractors
- Respond to resident enquiries and provide exceptional customer service
- Coordinate village communications including newsletters, events, and resident updates
- Support and organise resident events, social activities and café operations
- Manage bookings, payments, and event coordination
- Build strong relationships with residents and committees to foster an engaged community
- Assist with new resident move-ins and maintain accurate resident records
- Coordinate maintenance requests and liaise with contractors
- Support presentation and cleanliness of shared spaces and display apartments
- Assist the Village Manager with tours, administration, and daily operations
- Provide support during emergencies and maintain safety and compliance procedures
About You
You are a highly organised and proactive individual who thrives in a people-focused environment. You enjoy building relationships, delivering outstanding service, and creating a positive community atmosphere. You bring a can-do attitude, strong communication skills, and the ability to juggle multiple priorities in a relaxed yet sometimes fast-paced setting.
Skills and Experience
- Proven experience in customer service, administration, hospitality, or a similar role
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- High attention to detail and professional presentation
- Ability to work both autonomously and as part of a small team
- Strong IT skills (MS Office, CRM systems, Canva or similar)
- Experience in events coordination or community engagement (desirable)
- First Aid Certificate (desirable)
- Understanding of retirement living or aged care sector (advantageous but not essential)
What’s on Offer
- A varied and rewarding role where no two days are the same
- The opportunity to make a meaningful difference in residents’ daily lives
- A supportive team within a boutique village environment
- Autonomy and ownership in your role
- A positive and community-focused workplace culture
- Ongoing support from head office
How to Apply
If this sounds like the perfect opportunity for you, click Apply Now and submit your CV along with a short cover letter outlining your suitability for the role.
