VIC - Melbourne - 655 Collins St
Learning and Development specialist to assist with the rollout of WFS (Workforce Software)
Key responsibilities:
Learning
- Identify, assess and respond to Project SAPphire training and capability development needs.
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Develop and deliver learning initiatives that support the implementation of Project SAPphire.
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Own and continuously improve the learning syllabus and supporting processes.
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Develop learning materials, which may include e-learning modules, videos, presentations, quick reference guides, posters, toolbox talks and operational training documentation.
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Deliver virtual training sessions across all identified ServiceStream sites for Project SAPphire to support the successful adoption of change initiatives. Face-to-face training may be required in some circumstances.
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Partner with the project, senior leaders and site leaders to forge strong working relationships and identify gaps or issues that require remediation or initiate process improvement.
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Monitor training participation and competence requirements across the workforce.
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Produce learning analytics and reporting to stakeholders on a need basis.
Stakeholder Management
- Engage effectively with stakeholders at all levels, from frontline teams to senior executives.
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Confidently manage upwards, providing clear, honest advice and progress updates.
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Act as a trusted intermediary between business, project teams, vendors, and operational leaders.
Communications
- Assist in developing clear, practical communications for diverse audiences.
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Translate technical or system changes into simple, relevant messages for end users including mediums that will work most appropriately for a specific cohort, i.e. instructional guides, quick reference guides, video’s and the like.
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Support delivery of briefings, FAQs, and change updates.
Team Contribution
- Operate as a flexible team player, pitching in where needed to support overall project success.
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Foster a collaborative, respectful team culture.
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Adapt to evolving priorities and role boundaries as the project progresses and evolves.
People & Culture
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
