Introduction:
Keep Projects Moving and Customers Smiling
Are you someone who loves staying organised, building great relationships, and making sure nothing falls through the cracks? Do you thrive in a fast paced environment where every day is different and your work has a real impact on customers and projects?
We are looking for a proactive and customer focused Customer Service Officer – Project Expediting to join our team. This is a fantastic opportunity for someone who enjoys coordinating moving parts, solving problems, and helping projects run smoothly from order to delivery.
About Clevertronics
Clevertronics is the world’s leader in Emergency Lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.
Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!
With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.
Description:
Why You Will Love This Role
This is more than a customer service position, it is a role where you will become a key part of the project delivery journey.
You will get the opportunity to:
- work closely with customers, wholesalers, contractors, and internal teams
- take ownership of project orders from start to finish
- play a critical role in ensuring products arrive on time and customers stay informed
- develop your project coordination, forecasting, and supply chain knowledge
- build strong relationships across multiple areas of the business
- join a supportive team that genuinely enjoys working together
If you enjoy being the person who keeps everything on track, this role is for you.
What You Will Be Doing
As part of our Sales Support team, you will help ensure projects are delivered smoothly and efficiently by:
- managing and coordinating project orders from entry through to delivery
- providing outstanding customer service to clients and key stakeholders
- working closely with wholesalers, contractors, and internal teams to keep projects progressing
- monitoring and expediting orders, including staged deliveries and project requirements
- coordinating with production teams to confirm stock availability and lead times
- supporting the flow of products through the supply chain from production and import through to dispatch and delivery
- forecasting future orders to help optimise stock levels and inventory planning
- contributing to team meetings and sharing ideas to improve processes and customer outcomes
- providing support across the wider customer service and sales support team as needed
Skills and Experiences:
This Role Is Perfect for Someone Who...
- genuinely enjoys helping customers and building strong relationships
- is highly organised and loves keeping projects on track
- can juggle multiple priorities and stay calm under pressure
- has excellent attention to detail and doesn't let things slip through the cracks
- communicates confidently and professionally with a variety of stakeholders
- enjoys solving problems and finding practical solutions
- works well independently but also loves being part of a team
- has experience in customer service, administration, project coordination, or supply chain-related roles
- has experience in the electrical, construction, manufacturing, or related industries (highly regarded, but not essential)
Why work with the Clevertronics team?
Well, that’s easy! Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:
- Competitive Salary and Benefits.
- Understanding and encouragement of a work-life balance.
- A culture that is unlike any other.
- The ability to finish early every second Friday.
- 17.5% annual leave loading.
- An additional 4 days leave per year for your Health and well-being.
- Discounted Health Insurance
- Novated Leasing Salary Sacrifice
- Access to Employee Assistance Program
- Comprehensive training and development support for your career.
- Paid parental leave.
- And much more.
If you're looking for a role where you can make a genuine impact, work with great people, and help deliver exceptional customer experiences, APPLY NOW!
Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.
Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.
