About the position
The Executive & The Gateway currently have an opportunity in our Guest Relations team. This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay. Key responsibilities will include:
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Maintaining guest accounts, taking reservations and assisting with guest enquiries
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Having a thorough knowledge of all Hotel and Club facilities
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Processing of financial transactions
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Handling reservation enquiries and bookings
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Check in and out of Guests
This part-time position will require availability to work across a 7-day rotating roster including evenings, weekends, and peak holiday periods including public holidays.
Certifications required: RSA
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.
About you
You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable. With the flexibility to work across a 7-day rotating roster, you will have previous experience in customer service-oriented position and demonstrate strong computer literacy skills. Previous experience is highly desirable but not essential.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
What we offer
Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:
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Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
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Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
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Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates.
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Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
