- Permanent Part time
- (2 – 3 days or 18 hours per week)
- Located in Windale/Wallsend
About the Role:
We are currently looking for a friendly and community-minded Shop Assistant to provide high-quality retail and distribution support as part of our HopeStreet team.
In this role, you'll help ensure people experiencing disadvantage and distress have access to food support and emergency relief services in a welcoming, respectful environment. From assisting with stock management and distribution to creating a positive experience for every person who walks through our doors, you'll play an important part in helping our community access practical support when they need it most.
Working as part of our Community Services team, you'll contribute to creating trusted places where people gather, community is strengthened, and lives are transformed.
About You:
You're someone who enjoys helping others and creating a welcoming environment for everyone. You bring experience in retail, customer service, warehousing, or community support, along with a practical, hands-on approach to your work. You're organised, reliable, and enjoy working as part of a collaborative team.
Most importantly, you treat every person with dignity, respect, and compassion. You're comfortable working with people from diverse backgrounds, take pride in delivering excellent service, and are committed to supporting people experiencing disadvantage through practical, everyday assistance.
Essential Qualifications & Experience:
- Experience working in a charitable retail, community, or not-for-profit environment.
- Experience working with people experiencing homelessness, financial disadvantage and with complex needs
- Well-developed administrative skills, including accurate record keeping, cash handling, and the use of computer systems
Essential Competencies:
- Retail experience with some stock control and merchandising skills
- Excellent customer service and communication skills, with the ability to build positive relationships with customers, volunteers, and colleagues
- The ability to work independently and collaboratively, supporting and guiding volunteers while contributing to a positive team culture
Key Benefits:
- SCHADS Level 1 plus super and NFP salary packaging benefits
- Financial, retail and lifestyle discounts and benefits
- Access to in-house learning and development programs to assist your career growth
- Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling services
About Us:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.
Please note: This position is being managed directly by our internal Talent Acquisition team. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
