The Digital Services Support Specialist supports the delivery and continuous improvement of Digital Services at QAS by combining hands-on technical support with proactive environment management and contribution to key Digital Services projects.
The role plays a key part in improving day-to-day service quality, maintaining reliable and well-functioning digital environments, and supporting the identification and documentation of future Digital Services requirements.
Key Responsibilities
Assist with technical analysis, documentation and identification of current service and technology gaps and opportunities for more efficient and fit-for-purpose digital service.
Development of Support procedures and knowledge articles and contribute to improving consistency, standardisation, and accessibility of digital services documentation.
Proactively manage and maintain digital environments to ensure readiness and reliability by regular checks of meeting room technology, collaboration spaces and shared and common-used technology.
Maintain an accurate register of digital assets, including information, hardware, software, and equipment
Coordinate asset lifecycle activities including procurement, deployment, maintenance, and disposal
Support the administration and maintenance of end-user technology environments, including desktop management systems
Provide high-quality technical support and incident management services, ensuring timely resolution and a positive user experience
There are no mandatory qualifications for this role, qualifications in the following fields will be favourably regarded.
Information Technology Infrastructure Library (ITIL) or IT Service Management (ITSM)
Microsoft 365
The QAS is committed to ensuring the safety and wellbeing of all athletes, children and young people that are involved in QAS supported sport programs.
We are committed to an environment where athletes from any background are heard, treated fairly and free from abuse.
More information regarding the QAS Safeguarding Statement of Commitment can be found on our website.
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.
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