Lounge Attendant – New Lounge Opening
Location: Sydney Domestic Airport
Onboarding: Second Week of October 2026
About the Opportunity
We are excited to be opening a new Plaza Premium Lounge at Sydney Domestic Airport and are looking for enthusiastic, service-focused Lounge Attendants to join our opening team.
As a Lounge Attendant, you will play an important role in creating a welcoming and comfortable experience for our guests. This is a hands-on hospitality position combining reception duties, food and beverage service, lounge presentation, guest engagement and general operational support.
Successful candidates will be expected to commence onboarding and training in the second week of October 2026.
Job Scope
The Lounge Attendant will be responsible for:
- Maintaining the cleanliness, presentation and overall tidiness of the lounge.
- Providing food and beverage service to guests.
- Assisting and engaging with guests in a friendly, courteous and professional manner.
- Processing guest registrations, accounts and payments accurately using relevant registration systems and digital devices.
- Supporting the day-to-day operation of the lounge to ensure a seamless and enjoyable guest experience.
Key ResponsibilitiesGuest Service & Reception
- Warmly greet guests and assist or escort them to designated seating areas.
- Process guest check-ins, registrations and accounts accurately and efficiently.
- Collect payments from guests at the reception counter where applicable.
- Respond professionally to guest enquiries, requests, feedback and concerns.
- Maintain a welcoming, organised, clean and well-presented reception area at all times.
- Answer telephone and email enquiries and liaise with airlines and relevant stakeholders as required.
- Make boarding announcements and assist guests with boarding information.
- Direct guests to flight information screens and provide guidance regarding departure gates.
- Communicate VIP arrivals and special guest requirements to designated team members.
- Anticipate guest needs and establish positive relationships to enhance the overall customer experience.
Food & Beverage Service
- Replenish food and beverages across buffet counters, service areas and refrigerators in a timely, safe and hygienic manner.
- Prepare and display food labels as required by the kitchen.
- Ensure the timely opening and closing of buffet, bar and food service areas.
- Take guest orders where required and deliver food and beverages to the correct tables.
- Clear used plates, glassware and rubbish from tables and lounge areas promptly.
- Maintain sufficient levels of food service equipment, amenities and operational supplies.
- Ensure backup operating equipment is cleaned, polished and fully stocked throughout operations.
- Follow all food safety, hygiene and service procedures consistently.
Lounge Presentation & Operations
- Ensure the lounge consistently meets company standards for service, hygiene, cleanliness, presentation and guest satisfaction.
- Regularly monitor lounge areas and promptly address cleanliness or presentation issues.
- Maintain adequate stock levels of guest amenities and operational supplies.
- Be fully familiar with lounge products, services and operational procedures and deliver them professionally at all times.
- Support other team members and operational areas as required to ensure smooth lounge operations.
Safety, Compliance & Teamwork
- Contribute to a safe working environment by following safe work practices and procedures.
- Participate in required safety training, hazard identification and risk management activities.
- Follow all policies, procedures and instructions outlined in the Employee Handbook.
- Attend training sessions, briefings and team meetings as required.
- Report for duty punctually and maintain the required standards of grooming, uniform and personal presentation.
- Demonstrate accountability, teamwork, initiative and a positive attitude in all aspects of the role.
Job Requirements
To be successful in this role, you will have:
- A friendly, professional and customer-focused attitude with a genuine passion for delivering exceptional guest experiences.
- Previous experience in hospitality, customer service, food and beverage, airport lounges, hotels or a similar environment.
- Excellent verbal communication and interpersonal skills.
- Confidence communicating and liaising with guests, colleagues, airlines and other internal and external stakeholders.
- The ability to remain calm, professional and solutions-focused in a fast-paced environment.
- Strong attention to detail and the ability to follow operational procedures accurately.
- A high standard of grooming and personal presentation.
- A collaborative approach and willingness to support different areas of lounge operations.
- Flexibility to work across a rotating roster, including early mornings, evenings, weekends and public holidays.
- A valid Responsible Service of Alcohol (RSA) Certificate.
Join Our Opening Team
This is an exciting opportunity to be part of the opening team for our new lounge at Sydney Domestic Airport, helping establish the service culture and guest experience from day one.
We are looking for passionate hospitality professionals who take pride in delivering exceptional service and creating memorable experiences for every guest.
Expected onboarding and training: Second week of October 2026.
Pay: $27.08 per hour
Work Location: In person
