As a Public Trust Officer within the Deceased Estates team, you will manage a caseload of estate matters while delivering compassionate, high-quality service to customers. You will work collaboratively with colleagues and engage with a range of internal and external stakeholders to achieve the best outcomes.
This is a temporary full-time opportunity based in Gladstone from 9 July to 30 December 2026.
Why join QPT?
Meaningful work with real impact: Support Queenslanders through significant life events by administering deceased estates and helping customers navigate complex and often sensitive circumstances.
Varied and engaging caseload: Manage estate matters, including file management and preparation of documentation, while applying legislation across wills, estates and trusts.
Customer-focused work: Build respectful, empathetic relationships and provide clear, timely advice that supports customers to understand decisions and outcomes.
Develop your expertise: Strengthen your knowledge of estate administration, legislation and decision-making through hands-on experience in a fast-paced environment.
About you
You are a customer-focused, resilient professional who thrives in a fast-paced environment and takes pride in delivering high-quality service.
You'll be well suited to this role if you have:
Strong customer service skills with the ability to build rapport and respond to enquiries with empathy and clarity.
The ability to manage competing priorities while maintaining attention to detail and accuracy.
A collaborative approach and the ability to work effectively within a team.
Well-developed communication, conflict resolution and problem-solving skills.
The ability to interpret and apply legislation, policies and procedures within delegated authority.
A positive, empathetic mindset and resilience when working with vulnerable or distressed customers.
Interested in applying?
Please provide the following information in your application:
A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
