Join Our Team! Allied Health Receptionist Wanted for Practice in Penrith NSW
The Wellness Practice by CHM is a multidisciplinary allied health practice situated in the Nepean Health Hub. As part of our commitment to providing exceptional care to our community, we are seeking a dedicated receptionist to join our team.
About Us:
At The Wellness Practice we believe in taking a holistic approach to health and wellbeing. With multiple locations across Australia and growing, we are dedicated to offering comprehensive, integrated healthcare services to communities, individuals, and corporate clients in the local area. Our team consists of top-tier practitioners who are passionate about caring for the whole person and empowering individuals to live their best lives.
About the Role:
We are seeking a proactive and customer-focused individual to join our team as a Wellness Care Consultant. The Wellness Care Consultant will play a vital role in delivering exceptional customer service and administrative support to clients, practitioners, and other stakeholders at our allied health practice. This role encompasses a range of responsibilities, including reception duties, appointment scheduling, client enquiries, and administrative tasks, to ensure smooth and efficient operations of the practice.
KEY RESPONSIBILITIES:
- Greet clients and visitors warmly, provide a welcoming atmosphere, and assist with enquiries and client needs.
- Answer calls, respond to emails correspondence, and manage general enquiries.
- Maintain a clean and organised welcome area, including managing client sign-in processes and distributing relevant forms and information.
- Schedule client appointments accurately using our practice management software, ensuring alignment with availability and client preferences.
- Coordinate appointment bookings, cancellations, and rescheduling requests efficiently, while maximising appointment utilisation and minimising wait times.
- Regular communication with clients via phone, email or in-person for various enquiries, appointment reminders, follow up calls and other concerns.
- Keeping the practice management system updated with all client bookings and records, accurately and securely. Work closely with referral pathway partners to support administration and client care needs.
- Collaborate with other admin team members and practitioners to ensure timely completion of administrative duties and adherence to practice protocols and procedures.
- Management of all incoming and outgoing mail
- Process client payments, issue invoices, and reconcile daily receipts using the practice billing system and payment processing tools.
- Liaise with clients, health funds, government agencies, and third-party payers to resolve billing inquiries, discrepancies, and payment issues in a timely manner.
- Communicate effectively with practitioners to relay client information, appointment details, specific requirements/ instructions, ensuring seamless coordination of care.
- Assist practitioners in facilitating client consultations, preparing treatment rooms, and organising relevant equipment needs and resources as required.
QUALIFICATIONS AND EXPERIENCE:
- Previous experience in a customer service, receptionist, or administrative role in healthcare or an allied health practice.
- Excellent interpersonal, communication, and customer service skills, with the ability to interact professionally and empathetically with patients and colleagues.
- Strong organisational and time management abilities, with the capacity to prioritise tasks, manage multiple priorities, and work effectively under pressure.
- Proficiency in using computer software and office equipment, including practice management systems, Microsoft Office suite, and electronic communication tools.
- Knowledge of medical terminology, healthcare billing processes, and privacy and confidentiality regulations preferred.
If you are passionate about administration in the health industry and eager to join a forward-thinking team dedicated to making a positive impact, we want to hear from you! Take the next step in your career journey and apply today.
Job Type: Casual
Pay: $31.00 – $33.00 per hour
Work Location: In person
