Operations & Client Services Coordinator
Divine Touch Cleaning Pty Ltd
Melbourne VIC
Full-Time or Part-Time Position
About Us
Divine Touch Cleaning Pty Ltd is a fast-growing cleaning and support services company providing residential, commercial, NDIS, aged care, builders, and end-of-lease cleaning services across Melbourne and surrounding areas.
As our business continues to grow, we are seeking a highly organised and customer-focused Operations & Client Services Coordinator to join our team and play a key role in managing client relationships, scheduling, and day-to-day operations.
About the Role
This is a dynamic and rewarding role that combines customer service, administration, scheduling, sales support, and operational coordination.
You will be responsible for managing client enquiries from initial contact through to booking confirmation, coordinating cleaning schedules, supporting our cleaning teams, and ensuring exceptional customer service throughout the entire client journey.
Key ResponsibilitiesClient Services & Sales
- Respond to phone, email, website, and online enquiries.
- Contact prospective clients to discuss service requirements.
- Prepare and send quotations.
- Follow up quotations and convert enquiries into confirmed bookings.
- Build strong relationships with clients and provide outstanding customer service.
- Maintain accurate client records and communication notes.
Scheduling & Operations
- Coordinate daily and weekly schedules for cleaning staff.
- Allocate jobs based on cleaner availability, location, and skill set.
- Communicate with cleaners regarding bookings, schedule changes, and service requirements.
- Manage cancellations, rescheduling requests, and urgent bookings.
- Ensure services are delivered efficiently and on time.
Administration
- Maintain booking systems and operational records.
- Update customer and employee information.
- Monitor service completion and follow up where required.
- Assist with reporting, operational planning, and general administrative tasks.
Team Coordination
- Liaise with cleaners and field staff daily.
- Track staff availability and rostering requirements.
- Support onboarding and coordination of new team members.
- Help ensure smooth day-to-day operations across all service divisions.
About You
To be successful in this role, you will have:
- Previous experience in administration, customer service, scheduling, rostering, or operations coordination.
- Excellent communication and telephone skills.
- Strong organisational and multitasking abilities.
- Ability to work independently and prioritise competing tasks.
- High attention to detail and problem-solving skills.
- Strong computer skills, including Microsoft Office and cloud-based systems.
- Experience within the cleaning, facilities management, NDIS, aged care, home care, or service industry will be highly regarded.
What We Offer
- Competitive salary based on experience.
- Flexible full-time or part-time arrangements.
- Supportive and friendly team environment.
- Ongoing training and professional development.
- Career progression opportunities within a growing Australian business.
- Opportunity to make a real impact on business operations and customer satisfaction.
Why Join Divine Touch Cleaning?
At Divine Touch Cleaning, we pride ourselves on delivering exceptional service while supporting both our clients and our team members. This is an exciting opportunity to become a key part of a growing organisation and contribute directly to its continued success.
If you are organised, proactive, customer-focused, and enjoy coordinating people and operations, we would love to hear from you.
Apply Now
To apply, please submit your resume outlining your experience and suitability for the role.
Join the Divine Touch Cleaning team and help us deliver exceptional service across Melbourne.
Work Location: Remote
