ACESGroup is seeking experienced Event Control Room Operators to join our team in casual and full-time positions across Sydney’s most high-profile venues and events.
As part of our Event Operations team, you will be at the centre of live event coordination, monitoring safety, managing communications, and providing real-time situational awareness to ground teams and stakeholders.
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Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs
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Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required
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Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders
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Manage access control to restricted areas, ensuring only authorised personnel are admitted
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Produce accurate reports and incident logs that capture essential details and support accountability
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Maintain operational readiness by checking and managing critical equipment and systems.
This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.
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Holds a current NSW 1A Security Licence (minimum 12 months)
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Has proven Event Control Room Operator experience (essential)
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Excels at report writing, record-keeping, and detail accuracy
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Communicates clearly and remains composed in fast-moving or emergency situations
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Can work confidently with established procedures and adapt to real-time updates
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Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays
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Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
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A current First Aid and CPR certificate
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A valid Full NSW Driver’s Licence
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A Current NSW RSA Card
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Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.
Not fully qualified yet? We will support your development. Our internal RTO offers pathways to help you gain the skills and qualifications you need.
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Traffic Control and Implement Traffic Management Plan (ITMP) certifications.
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White Card.
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Fire Warden and Chief Warden training.
ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
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Work with advanced security technology and digital platforms that support operational excellence
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Access to Sydney’s most iconic venues and events
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Paid breaks and full uniform provided
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Ongoing training, development, and clear career progression pathways
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Upskilling through our internal RTO
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Opportunity to be part of our upcoming Diploma in Security Technology (commencing mid-2026)
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Convenient site locations with strong transport access
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Contribute to innovation in AI, vision analytics, and smart risk management tools
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Join a growing national company with opportunities across events, venues, and critical infrastructure
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Attractive employment conditions and an inclusive culture that values your contribution.
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
If you are ready to join a dynamic team with a company that truly values your contribution, then Apply Now! You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
We are an equal opportunity employer committed to inclusion and diversity.
Successful applicants will undergo relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
