Disability Support Worker
Position Overview
The Disability Support Worker works under the supervision of the Registered Nurse and/or Manager-Client Services Division at Im With You. This role involves providing comprehensive, personalised support to NDIS participants and their families through individual and group activities, assisting with daily living tasks, implementing positive behaviour support plans, facilitating social activities, and supporting learning opportunities in both home and community environments. Working within Im With You's unique model of care, this position utilises digital client profiles, personalised training, and a collaborative healthcare approach to deliver exceptional person-centred support that promotes independence and community participation.
Key Responsibilities
Direct Client Support and Care
- Provide day-to-day support to NDIS participants and their families as per roster and individual support plans
- Support participants in age-appropriate activities and tasks, ensuring safe planning and implementation
- Encourage active participation from all clients in accordance with their individual support plans
- Assist clients with all aspects of daily living in home environments including personal care, domestic tasks, and community access
- Implement positive behaviour support plans under professional guidance from registered nurses and allied health professionals
- Support participants to access community activities and outings with direct care plans
- Ensure all activities and outings are conducted according to scheduled times and appointments
- Deliver person-centred care that respects client preferences, choices, and individual goals
- Build trusting, professional relationships with clients and their families
- Support clients' independence and capacity building in line with NDIS goals
- Adapt support approaches based on individual client needs and preferences
Digital Client Profile Management
- Access and utilise Im With You's secure digital client profiles to review medication information, equipment manuals, and care instructions
- Follow password-protected protocols to maintain confidentiality and security
- Update digital records with relevant observations and support notes
- Review client-specific information before each shift to ensure informed, personalised care delivery
- Report any changes in client needs or circumstances through appropriate digital channels
Care Planning and Coordination
- Participate in the development of individual support plans
- Monitor, evaluate, and review client progress and support plan effectiveness
- Assist in coordinating day-to-day activities with other staff working with NDIS participants
- Work collaboratively within a multi-disciplinary team including registered nurses, physiotherapists, occupational therapists, and other healthcare professionals
- Coordinate activities with clients to ensure seamless service delivery
- Communicate effectively with clinical leadership regarding client needs and progress
- Support implementation of recommendations from allied health professionals
- Participate in client review meetings and case conferences as required
Compliance and Safety
- Work in accordance with medication administration policies and procedures
- Follow all work health and safety procedures
- Adhere to client rights policies including privacy and confidentiality
- Ensure all tasks are completed in line with organisational policies and procedures
- Maintain safe and hygienic environments at all times
- Comply with all company policies and procedures
- Follow NDIS Practice Standards and quality requirements
- Report incidents promptly and accurately through appropriate channels
- Maintain professional boundaries at all times
- Follow infection control and hygiene protocols
- Conduct risk assessments and implement risk management strategies
Documentation and Administration
- Document all tasks and activities accurately for assessment and review purposes
- Update reports in a timely manner as per organisational requirements
- Maintain accurate records using company practice management software and digital systems
- Ensure all communication is professional and polite with internal and external stakeholders
- Complete shift notes and progress reports according to organisational standards
- Document client observations, incidents, and changes in condition promptly
- Maintain confidentiality in all written and electronic communications
Professional Development and Team Collaboration
- Undertake ongoing professional development programmes
- Engage in appropriate self-reflection and continuous learning
- Work effectively as a team member in a virtual office environment
- Adopt and embrace Im With You's values and person-centred care philosophy
- Demonstrate commitment to meeting client, family, and organisational expectations
- Participate in team meetings, supervision sessions, and training opportunities
- Complete personalised training specific to individual client needs
- Seek guidance and support from registered nurses and clinical leadership when needed
- Contribute to a positive, collaborative team culture
Communication and Stakeholder Engagement
- Communicate effectively with clients, families, and support networks
- Maintain professional relationships with healthcare providers and allied health professionals
- Respond to client and family enquiries promptly and professionally
- Escalate concerns or issues to appropriate supervisors in a timely manner
- Participate in handovers and information sharing with team members
- Represent Im With You professionally in all interactions
Performance Indicators
All performance indicators are reviewed every 6 months:
Performance Area Measurement Criteria
Client Services Support NDIS participants and families in age-appropriate activities; ensure safe planning and implementation; encourage participation in line with individual support plans
Service Provision Support participants to access community activities and outings with direct care plans; conduct activities according to rostered times and appointments
Person-Centred Care Deliver care that respects client preferences and choices; build trusting relationships; support independence and capacity building
Compliance Work in accordance with medication administration, work health and safety, and client rights policies; ensure all tasks align with policies and procedures
Administration and Documentation Document all conducted tasks accurately for assessment; update reports timely and produce as per requirements; maintain accurate digital records
Team Collaboration Work effectively within multi-disciplinary team; communicate professionally with all stakeholders; participate in team meetings and handovers
Personal Development Undertake ongoing professional development programmes and demonstrate continuous learning and improvement
Safety and Risk Management Maintain safe environments; follow infection control protocols; report incidents promptly; conduct appropriate risk assessments
Professionalism Demonstrate punctuality, reliability, and professional communication; maintain appropriate boundaries; represent Im With You positively
Essential Requirements
Education and Qualifications
- Minimum Certificate III in Individual Support (Disability) or currently working towards this qualification
- First Aid Qualification (current)
- CPR certification (current)
- Valid driver's licence
- Reliable vehicle with comprehensive insurance with occasional business use noted
Mandatory Screening, Training, and Documentation
- Working with Children Check (current)
- National Police Check (within the last three months)
- NDIS Worker Screening Check (current)
- 100pts ID
- Current vaccination certificate (including COVID-19 as per health directives)
- Proof of right to work in Australia/Visa
- Secondary Employment details
- NDIS - Worker Orientation Module
- NDIS - Infection Control and Prevention
- NDIS - Positive Behaviour Support
- NDIS - Supporting Effective Communication
- NDIS - Supporting Safe and Enjoyable Meals
Experience and Skills
- Passion for working with NDIS participants and their families
- Ability to relate well with vulnerable people, minority groups, and people with disabilities
- Professional, ethical, and empathetic approach when working with participants and families
- Clear, personable, and professional communication skills (written and spoken)
Exceptional attention to detail in documentation, reporting, and client observation.
Proficiency with practice management software and digital client profile systems, including accurate data entry and record keeping.
- Ability to work both within a team and autonomously
- Ability to follow direction while taking appropriate initiative
- Understanding of person-centred care principles
- Capacity to work flexible hours including evenings, weekends, and public holidays as rostered
- Physical capability to perform manual handling and personal care tasks
Personal Attributes
- Punctual, reliable, and committed to service delivery
- Professional communication style with all stakeholders
- Empathetic and compassionate approach to client care
- Flexible and adaptable to changing client needs
- Strong work ethic and commitment to quality care
- Cultural sensitivity and awareness
- Patient and calm under pressure
- Respectful of diversity and individual differences
- Proactive and solution-focused
- Positive attitude and enthusiasm for supporting people with disabilities
- Integrity and trustworthiness
- Self-motivated and able to work independently
Preferred Qualifications
- Certificate IV in Disability Support or higher qualification
- Experience in NDIS service delivery (minimum 6-12 months)
- Training in positive behaviour support
- Mental Health First Aid certification
- Experience with specific disability types or conditions (physical disabilities, psychosocial disabilities, intellectual disabilities, autism spectrum disorder)
- Additional relevant certifications including:
o Manual handling training
o Medication administration training
o Epilepsy awareness and management
o Diabetes management
o Dementia care training
- Experience working with digital care management systems
- Understanding of NDIS funding and plan management
Key Competencies
- Person-centred care approach
- Understanding of disability rights and advocacy
- Knowledge of NDIS framework and principles
- Risk assessment and management skills
- Crisis intervention and de-escalation techniques
- Understanding of privacy and confidentiality requirements
- Active listening and empathy
- Problem-solving and critical thinking
- Time management and organisational skills
- Adaptability and flexibility
Demonstrated understanding of the NDIS Quality and Safeguards Framework.
- Cultural competence and sensitivity
- Teamwork and collaboration
NDIS Alignment
This role directly supports the NDIS principles of:
- Choice and control for participants
- Mainstream and community participation
- Social and economic participation
- Individual funding and support
- Capacity building and independence
- Person-centred planning and goal achievement
- Dignity of risk and informed decision-making
Im With You's Unique Approach
As a Disability Support Worker at Im With You, you will benefit from and contribute to:
- Nurse-Founded Expertise: Work under the guidance of registered nurses with over a decade of disability services experience
- Digital Client Profiles: Access secure, comprehensive client information including medication details and equipment manuals
- Personalised Training: Receive individualised training specific to each client you support
- Client Choice: Support clients who have chosen to work with you, fostering genuine relationships
- Collaborative Care: Work alongside physiotherapists, occupational therapists, and other healthcare professionals (with client consent)
- 24/7 Support: Be part of a team providing round-the-clock support availability
- Comprehensive Training: Receive training in both psychosocial and physical disabilities
- Virtual Team Environment: Connect with a supportive remote team while delivering in-person care
Key Compliance Requirements
- Maintain all mandatory screening checks and certifications current at all times
- Comply with NDIS Practice Standards and Code of Conduct
- Adhere to professional boundaries and ethical standards
- Follow workplace health and safety requirements
- Maintain knowledge of privacy legislation and mandatory reporting obligations
- Report all incidents, accidents, and near misses promptly
- Respect confidentiality and privacy of clients at all times
- Follow infection control and hygiene protocols
- Participate in mandatory training and professional development
Working Conditions
- Primarily field-based role working in clients' homes and community settings
- Flexible roster including days, evenings, weekends, and public holidays
- Travel between client locations required (vehicle essential)
- Physical demands including manual handling, personal care tasks, and extended periods of standing/walking
- Exposure to various home and community environments
- Virtual team connection via digital platforms for meetings, training, and support
- Weekly attendance at team meetings and training sessions (virtual or in-person)
- May involve supporting clients with complex needs and challenging behaviours
- Requirement to maintain professional presentation and hygiene standards
Key Success Factors
- Genuine passion for supporting people with disabilities to live independently
- Ability to build trusting, professional relationships with clients and families
- Commitment to person-centred care and client choice
- Flexibility and adaptability to meet diverse client needs
- Strong communication and teamwork skills
- Reliability, punctuality, and professional integrity
- Continuous learning mindset and commitment to professional development
- Alignment with Im With You's values and care philosophy
- Ability to work autonomously while seeking guidance when needed
- Respect for diversity, dignity, and individual rights
Assessment Period: Performance indicators reviewed every 6 months
Reports to: Registered Nurse and Client Services Manager
Please visit http://www.imwithyou.com.au for more information
