What you'll do
As the Systems Officer, you will provide high-quality administrative and system support for the Surgery Connect program by accurately inputting, updating and retrieving data within the Surgery Connect database. You will maintain a strong understanding of relevant systems, processes and policies, action user access requests, and provide support to system administrators. Working collaboratively with customers and providers, you will build positive relationships, identify customer needs, and deliver responsive services aligned with policy requirements. You will contribute to continuous improvement by challenging existing administrative practices and implementing innovative business process enhancements. In addition, you will manage and escalate complaints as required, provide solutions that achieve positive outcomes, prioritise and coordinate administrative activities to support the program's strategic objectives, and undertake other duties as directed.
About you
We are searching for someone who has:
Demonstrated knowledge and understanding of medical terminology used to deliver patient-centred activities would be highly regarded.
Demonstrated knowledge and experience with database utilisation and patient management systems.
Experience, skills and knowledge of departmental financial and administrative processes, with a proven ability to actively participate in business improvement initiatives that deliver more efficient work practices.
Demonstrated ability to successfully manage a range of activities and projects with conflicting timeframes.
Provide general administrative support functions across the team that contributes to organisational goals and objectives.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
