Reservations Coordinator
Step into a new side of hospitality
Laundy Hotels are looking for a Reservations Coordinator to join our Sales, Events & Reservations team. This role is perfect for someone with a background in hospitality who's ready to take the next step into an exciting, people-focused, and administrative role.
If you love working with guests, thrive in a busy environment, and want to explore a new career pathway in hospitality, we'd love to hear from you.
Why Laundy Hotels?
Laundy Hotels is a fourth-generation, family-owned hospitality group with more than 40 venues across Sydney and regional New South Wales.
We pride ourselves on genuine hospitality, community spirit, and exceptional customer service. At Laundy Hotels, your career growth is a priority — we're passionate about developing our people and creating opportunities for them to thrive.
The Opportunity
As a Reservations Coordinator, you'll be the first point of contact for our guests and play a key role in ensuring their experience starts on the right note.
Your responsibilities will include:
- Responding to guest enquiries by phone and email in a professional, sales-focused way
- Managing reservations and group bookings using OpenTable and iVvy
- Promoting packages and upselling where possible
- Preparing client proposals and liaising with guests to confirm details
- Supporting the team with research and data collection
Who You Are
We're looking for someone who is passionate about hospitality and ready to grow into a new role. You'll bring:
- Excellent customer service and communication skills
- Confidence working under pressure and handling multiple enquiries
- A positive, professional attitude with great attention to detail
- Team spirit and a drive to deliver exceptional experiences
- Knowledge of booking systems such as OpenTable or iVvy (advantageous, but training provided)
The Laundy Story:
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk. We vibe best with people who are:
Accountable - Own it. Fix it. Nail it.
Curious - Ask "why" and "what if" often.
Collaborative - Because legends don't work alone.
Driven - You hustle with heart without losing your cool.
How to Apply: Click Apply Now
Yes, we want a cover letter but not the boring kind. Show us a bit of your vibe, let your personality come through and don't be afraid to have some fun with it (we promise, we actually read them). Hot tip: If your bar style was a cocktail. What would it be and why? The funnier, louder or more out of the box the better.
We're all about people:
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities, including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way. You can connect with the team at
[email protected].
Our Acknowledgement of Country
We recognise the Cameraygal people as the Traditional Custodians of the land and waters at Lane Cove. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.
