The role
The Training Coordinator for Recoveries & Settlements supports the delivery and coordination of learning activities embedded within the Technical Capability Team. This role bridges the operational needs of the Recoveries and Settlements department with the team's technical coaches and technical trainers, ensuring training is well-organised, consistently delivered, and aligned to business performance goals.
The Training Coordinator plays a critical part in enabling the Technical Capability Team to operate effectively by managing the end-to-end coordination of training schedules, enrolments, logistics, reporting and communications. They provide administrative and operational support across onboarding programs, ongoing training activities and training material management, to allow technical trainers and coaches to focus on developing the capability of Recoveries & Settlements:
What you’ll be doing
-
Maintain accurate training records, attendance, completion data and reporting to support performance tracking and compliance requirements
-
Build and maintain training schedules, enrolments and session logistics for Recoveries and Settlements training activities
-
Coordinate training requests, learner communications, notifications and consultant support across the department
-
Assist in identifying technical training requirements based on operational needs and escalate observations to the Technical Capability Team and Team Leader
-
Assist in the continuous improvement and maintenance of learning materials to support the onboarding of new consultants and their transition into role
-
Liaise with technical trainers, technical coaches, team leaders and stakeholders to ensure training delivery is well-prepared and ready to execute
-
Maintain training documentation in line with governance, compliance and audit requirements, escalating any gaps or risks to the Team Leader
-
Contribute to process improvement initiatives as directed, and actively pursue personal development opportunities to grow capability within the role.
What experience you’ll bring
-
Previous experience in a data entry, administrative, coordination or support role
-
Experience managing schedules, records and communications in a fast-paced environment
-
Experience working within a learning and development, training or capability function (desirable)
-
Exposure to onboarding programs, training coordination or workforce capability initiatives (desirable)
-
Experience in or exposure to motor claim or general insurance, with an understanding of associated compliance and legislative obligations (desirable)
What skills you’ll bring
-
Clear and professional written and verbal communication skills
-
Strong administrative and organisational skills with the ability to manage multiple tasks, schedules and priorities simultaneously
-
Ability to liaise effectively with stakeholders such as trainers, coaches, team leaders, managers and consultants across the department
-
Ability to compile and present basic reporting and data accurately
-
Collaborative team player who works well within a specialist team environment
-
High attention to detail in maintaining accurate records, data and documentation
-
Actively embraces a continuous learning mindset, eagerly seeking and applying feedback to drive personal and professional growth
-
Thrives in a collaborative team environment, actively contributing to a supportive culture and working cohesively with colleagues to achieve shared objectives
-
Demonstrates high adaptability, embracing new processes, technologies, and evolving priorities with flexibility and a positive, proactive approach
- Operates with a high degree of integrity and professionalism, taking accountability for actions and upholding ethical standards in all interactions
The benefits of working at A&G
-
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
-
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
-
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
-
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
-
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
-
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
-
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Secondary Hiring Leader - Katie Rose Griffiths
PD will be supplied
PD will be supplid
