As a Retail Assistant your primary responsibility is to provide exceptional customer service by always greeting customers in a positive and friendly manner, handling customer transactions accurately and efficiently and making the product selection for the guest. A Retail Assistant is responsible for stocking Thredbo Retail store/s with merchandise and keeping it well presented at all times as well as maintaining a fun customer focused environment.
About the role
- Working effectively with the Marketing team to undertake any other tasks as required.
- All staff are required to wear an appropriate and properly fitted snow sports helmet whilst skiing and snowboarding at work or whilst skiing and snowboarding in an engaged duty for KT.
- Must agree to wear various pieces of outerwear supplied by different brands for photo shoots.
- Must supply own riding equipment and maintain your equipment to industry safe standards.
Skills & Experience
- Retail Sales - Maintain a good understanding of the large range of retail products on offer and the skill to determine the most appropriate product/s for each individual. Be mindful of opportunities to on-sell/up-sell to appropriate products.
- Rental Accessory Fitting - Maintain knowledge of the range of ski and snowboard accessories available such as clothing, helmets and wrist guards to correctly fit the most appropriate equipment for each individual’s needs.
- Rental Returns – When returned all equipment is to be inspected, items are then to be cleaned and put away and any maintenance is to be reported.
- Store Presentation- Clean and restock all retail, rental and cashiering areas daily to achieve a well presented and functional work environment. This includes the proper storage of all rental equipment, as well as washing of rental clothing.
- Cash Handling –Perform sales transactions quickly and accurately in accordance with company policies and procedures. Accurate cash handling and balancing of daily tills.
About Thredbo
Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, the country’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.
Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.
Benefits & Perks
- Incredible team member discounts from your first day on-the-job like:
- Thredbo staff pass with access to the mountain, leisure centre and more.
- Discounts across food & beverage and retail outlets.
- Discounted lessons, adventures, and rental packages.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
How to Apply?
In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.
Be sure to upload any relevant certificates or licences to your application.
We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.
At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.
