Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.
About the opportunity
As the Technical Journey Manager (TJM), working in the Digital team, you'll work in discovery leading the technical journey mapping and journey work to look at impacts to customer journeys across our sending, digital platforms and channels. Working closely with Product, Freight Services and delivery teams, you'll use Design Thinking, Agile and customer-centred approaches to solve complex customer challenges, shape future experiences and drive meaningful business outcomes. This team works in discovery and hands over to platform managers for solutioning & delivery. Items are prioritised, and it’s the TJM’s job to create end-to-end journey maps, conduct gap analysis and feasibility checks. This is a fast-paced role where you will be working on multiple customer problems and working on new projects every month. You’ll take a technology and digital lens to look at the overall end to end journey.
Working closely with fellow Technical Journey Managers, you'll help create seamless and consistentexperiences across key journeys and customer segments. You'll drive continuous improvement by identifying opportunities to innovate, simplify and increase efficiency, while ensuring all solutions align with security standards. You'll also proactively manage risks, dependencies and complex cross-platform changes to support successful delivery outcomes.
This is a fixed-term contract until June 30 2027.
You’ll also
- Identify, enhance and maintain key end to end technical journeys and touchpoints across multiple platforms, domains and customer segments.
- Define and maintain the technical journey roadmap to support seamless experiences across multiple digital channels.
- For prioritised initiatives, develop end to end view of impacted platforms, channels and assets and build requirements of changes required.
- Within delivery teams, lead end-to-end delivery of journey initiatives, from concept through to implementation.
- Oversee integration of changes across impacted platforms and digital channels to maintain consistency and reliability.
- Use data-driven insights, customer behaviour, research, and customer feedback to optimise journeys and improve user experience
About you
You bring a strong understanding of digital journeys and experience working across complex organisations. You understand technology, digital assets and how they enable customer experience. With expertise in Agile methodology, user-centred design and digital platforms, you're skilled at collaborating with diverse stakeholders to deliver seamless customer experiences and strong commercial outcomes.
You’ll also need
- Background working as a Journey Manager, or Journey Expert, mapping end-to-end customer journey lifecycle, product and customer experience
- Experience working in a digital team sand understanding working in an within an Agile team, from ideation through to delivery
- Demonstrable contribution to the development and implementation of strategies, plans and roadmaps
• Strong digital experience working in Apps, Websites, or other digital assets.
• Experience in analysing and communicating performance data, user testing and feedback, industry best practice and market trends
• Understanding of product design, development and implementation (B2B, B2B2C and/or B2C)
• Knowledge of digital channels, user experience design, design thinking, interaction design and performance analytics
What else is in it for you?
• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
