Mello House is a club, but not really a club. We are a place for creative, engaged and inspired members to collaborate, eat, drink, party, workout and veg out.
Our ambitions are lofty; we want to be all things from health to hedonism for our members with a world class offering. We are looking for dynamic, adaptive, and experienced people to join a tight knit and collaborative team.
About the role
Mello House seeks for someone experienced, enthusiastic and adaptable concierge team member to join their team. They will be an industry professional with extensive knowledge and a true passion for customer service. The ideal candidate will have:
- Knowledge of Opera PMS – Proficient in handling guest profiles, reservations, billing, and room allocation.
- Experience with iVvy or similar event management software – Confident in coordinating guest events, bookings, and venue layouts.
- Event Planning & Coordination – Able to assist with organising private dinners, meetings, celebrations, and special experiences.
- Tech-savvy & Adaptive – Quick to learn and use new apps, platforms, and internal tools.
- Personalised Guest Service – Capable of tailoring recommendations and experiences to each guest’s preferences and needs.
- Problem-Solving Abilities – Resourceful and calm under pressure, with a proactive approach to guest requests and complaints.
- Multitasking & Time Management – Able to manage multiple guest requests, priorities, and tasks simultaneously.
Benefits
Working for the State Buildings gives you access to some of the most desirable benefits, such as;
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A culture based on values of passion, creativity and style
- Meals provided whilst on duty
- Employee Assistance Program and Wellness Programs
- Discounts across all venues within the Buildings
Please visit https://statebuildings.com/ for more information
