- Fulltime maximum term position to 31 May 2027, based at our Dandenong office
- Annual salary is $79,627 + 12% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.
- AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.
About the role:
If successful, you will work collaboratively with administration staff, the Education Performance Team, the Client Acquisition Team (CAT Team), Education Managers and Hub Operations Coordinators to maximise conversions and encourage retention as follows: Maximise conversion by ensuring the proactive, timely and efficient enrolment and commencement of current and prospective clients into their chosen course of study across the Education Portfolio; and encourage retention by focusing on place-based client engagement and support activities across an Education Hub.
To be considered for this role, you will be able to demonstrate the following key selection criteria:
- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years’ experience in an administration/client support or customer service role
- High level cross-cultural communication skills with the ability to support people with limited English skills to navigate and complete complex enrolment and administrative processes
- Highly developed customer service/engagement skills with a demonstrated capacity to engage clients in Education programs
- A capacity to generate reports from a variety of data management systems, interpret results, make recommendations and modify / change processes to address identifiable weaknesses
- Demonstrated knowledge of the enrolment processes in Education programs including SEE, Skills First, AMEP and ACFE
- High level IT skills including the ability to use online platforms in registering and enrolling Education clients and to support clients and client data reporting
- Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Demonstrated ability to work with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS), inputting and extracting data
- Possess strong organisational and time management skills
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
Applications for this position will be accepted up to 6 PM on Wednesday 10 June 2026, however interviews and/or other selection processes will commence as suitable applications are received.
To apply for this position please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
For more information about our commitment to Diversity and Inclusion please click here.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.
