The Receptionist is the first point of contact for clients and visitors, responsible for delivering a warm, professional, and efficient front‑office experience. This role supports the accounting team with administrative tasks, client coordination, document management, and smooth day‑to‑day office operations. Strong communication skills, attention to detail, and a customer‑service mindset are essential.
Key Responsibilities
- Greet clients and visitors in a professional and friendly manner
- Answer incoming calls, emails, and enquiries; direct them to the appropriate team members
- Manage appointment scheduling, calendars, and client bookings
- Assist with client onboarding, including collecting documents and verifying information
- Maintain reception area, meeting rooms, and office supplies
- Handle incoming and outgoing mail, scanning, filing, and document organisation
- Support accountants with administrative tasks such as preparing client files, printing reports, and data entry
- Ensure confidentiality and compliance with firm policies and privacy requirements
- Provide general office support to ensure smooth daily operations
Skills & Qualifications
- Previous experience in reception, administration, or customer service (experience in an accounting or professional services office is an advantage)
- Excellent verbal and written communication skills
- Strong organisational and time‑management abilities
- Proficiency with Microsoft Office, email systems, and basic office equipment
- Experience with Xero Practice Manager, MYOB, or CRM systems (preferred but not essential)
- Professional presentation and a positive, client‑focused attitude
- Ability to handle sensitive information with discretion
Personal Attributes
- Warm, approachable, and confident when dealing with clients
- Strong attention to detail
- Ability to multitask and prioritise in a busy office environment
- Team‑oriented with a willingness to support colleagues
- Reliable, punctual, and committed to high standards of service
Pay: $27.00 – $30.00 per hour
Work Location: In person
