Description:
About Us
Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.
At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.
About the role
We are seeking our next Branch Manager for our Dubbo based branch! This role is responsible for the overall leadership, performance, and profitability of the branch within the trade-based HVAC wholesale environment. The role combines operational management, people leadership, financial accountability, and hands-on sales responsibilities to ensure sustainable growth and high levels of customer satisfaction.
You'll have full responsibility for branch operations including sales revenue, gross margin, expense control, stock management, safety compliance, customer service standards, and team performance. A key component of the role is maintaining strong relationships with existing trade customers—such as HVAC contractors, builders, and maintenance providers—while actively prospecting for new customers, projects, and commercial opportunities.
The Branch Manager is expected to operate both strategically and operationally, ensuring alignment with company objectives while remaining actively involved in daily branch activities, sales engagement, and customer interactions.
What does my day to day look like?
Manage day-to-day branch operations to ensure efficient and effective service delivery
Oversee order processing, dispatch, receiving, and warehouse functions
Ensure stock accuracy, availability, and effective inventory control practices
Maintain high standards of presentation, cleanliness, and organisation across the branch
Monitor and improve operational processes to increase efficiency and reduce waste
Develop and implement branch sales plans aligned with company growth targets
Maintain and strengthen relationships with existing customers through regular engagement, site visits, and account management
Prospect for new customers, contractors, builders, developers, and commercial projects
Identify and pursue new revenue streams, product lines, and market opportunities
Prepare quotations, negotiate pricing within delegated authority, and close sales
Monitor competitor activity and market trends to inform pricing and product strategies
Collaborate with suppliers and internal stakeholders on promotions and campaigns
Manage branch profit and loss performance including revenue, margins, and expenses
Prepare and monitor budgets, forecasts, and financial reports, as directed
Control branch expenditure and ensure cost-effective operations
Monitor debtor levels and support credit control processes where required
Ensure consistent delivery of high-quality customer service
Resolve escalated customer complaints or service issues promptly and professionally
Build strong relationships with suppliers, contractors, and key industry contacts
Represent the company at industry events, trade shows, and networking opportunities
Skills and Experiences:
What you will bring to the role:
- Trade qualification, Certificate or Diploma in HVAC, Refrigeration, Air Conditioning, Mechanical Services or a related field, and/or a Business, Sales or Management qualification — or equivalent industry experience
- Demonstrated experience in branch, operations or sales management within a trade, wholesale or distribution environment
- Proven track record in sales growth, customer account management and new business development
- Experience supervising or leading a team in a fast-paced operational environment
- Experience managing budgets, margins and financial performance
- Strong understanding of HVAC products, components, systems and industry standards
- Exposure to ERP, CRM or inventory management systems
- Advanced sales, negotiation and relationship-building skills with the ability to build long-term trust with trade customers
- Ability to drive sales growth while maintaining operational efficiency
- Effective communication and interpersonal skills
- Ability to identify emerging market opportunities and adapt branch strategy accordingly
- Strong safety mindset — a genuine commitment to WH&S and putting safety first
- Knowledge of inventory control and wholesale distribution operations and logistics
Why join us?
- A competitive salary on offer
- Full training in all aspects of the business operations
- Great work life balance — no weekend work or late nights!
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
- Access to our Employee Assistance Program
- Service Awards Program
- Employee Referral Program — get rewarded with a cash incentive for referring great people!
- Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
- Access to our Workplace Banking and Financial Wellbeing Program
- Free annual flu vaccinations
Please note you must be an Australian citizen or permanent resident at the time of submitting your application.
