Work options: Hybrid
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Minimum of 3-4 years of experience
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Take ownership of the entire aged debtors’ portfolio
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Full-time | Mascot | On-Site Parking
We’re looking for a Collections Officer to join our supportive finance team. This is a great opportunity for someone who enjoys building strong customer relationships, takes ownership of their portfolio, and thrives in a fast-paced, results-driven environment.
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Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
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Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
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Relationship Management: Build strong customer relationships while confidently resolving complex billing disputes, balancing positive customer outcomes with timely collection of outstanding balances.
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Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and areas requiring action.
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Lead debtor reviews – facilitate weekly debtor meetings, providing clear updates on key accounts, collection activity and outstanding actions.
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Collection strategies – implement and continuously improve collection strategies to strengthen payment performance and cash flow.
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Data integrity – maintain accurate and up-to-date customer records across core systems.
You’re an experienced collections professional who combines strong commercial acumen with a customer-focused approach. You’re confident managing challenging conversations, enjoy solving problems and take ownership of delivering results.
Qualifications & Experience
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3–4+ years’ experience in collections, credit control, accounts receivable or a related role.
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Bachelor’s degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
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Strong knowledge of credit management, collections practices and the receivables cycle.
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Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
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Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.
Skills & Attributes
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Strong analytical skills with the ability to interpret ageing reports, assess credit risk and prioritise collection activity.
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Confident, persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
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Investigative and solutions-focused mindset with strong attention to detail.
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Comfortable working with ERP and CRM systems, with strong Excel skills.
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Highly organised and able to manage multiple customer accounts, priorities and deadlines.
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Persistent and results-driven, with sound judgement and a professional approach to account management.
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High level of accuracy when maintaining customer records, documenting collection activity and identifying discrepancies.
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Demonstrates integrity and discretion when handling confidential customer and financial information.
